As a Key Account Manager in Lifetime Service (LTS), you will be the central point of contact for our existing customers in the DACH region. Your tasks will include personal support for our customers on site and the promotion of customer relationships. In addition, you will identify modernization potential and proactively address customer needs in order to develop solutions and increase customer satisfaction.
Customer Care / Services
Experienced Professionals
Marchtrenk, Austria
Verena
Treffner
People Relations Manager
Intensive support for our existing customers as well as a central contact person for all topics such as digital services, servicing, maintenance, spare parts, support and modernizations for system operators and internal service providers throughout the entire after-sales process
Proactive response to the needs of our customers as well as targeted solution optimization
Communication hub between customers and TGW's internal departments
Drafting, reviewing and approving offers, service and spare parts contracts in compliance with legal, commercial and economic requirements on the part of the customer and TGW
Recognizing and pointing out modernization potentials
Initiation of the implementation and support of the services during the implementation phase
Completed technical training (e.g. HTL or similar training)
Several years of experience in after-sales/lifetime service, technical sales or technical implementation (project management)
Strong customer and result orientation as well as professional appearance
Assertiveness, commitment and strong communication skills
Very good knowledge of German and English (written and spoken)
Flexibility and willingness to travel (several days) up to 65%
Wide variety of tasks and room for creativity
Working with high-quality IT equipment and the latest technologies
Flexible working hours and a generous home office model
Responsibility in a successful international company with a strong focus on culture and values
A well-structured training period and support by experienced colleagues
In this position, you can expect the following benefits, among others.
Health promotion
Modern Workplace
Training & Development
Home office
Flexible Working Hours
Company Restaurant
Additional benefits
All benefits
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 54,507 Euro.
WE ARE LOOKING FORWARD TO YOUR APPLICATION
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*TGW is an employer that promotes equal opportunities. We invite everybody interested in
this job to apply.
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TGW Logistics is a foundation-owned enterprise headquartered in Austria and a global leader in warehouse automation and warehouse logistics . As a trusted systems integrator with more than 50 years of experience , we provide end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions.
With over 5,000 employees across Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.
Apply on TGW Logistics Group’s careers page