As an experienced IT support specialist, you are the first point of contact for our customers regarding technical queries and issues. You identify the root causes, resolve problems efficiently and ensure customer satisfaction. You bring in-depth expertise in IT support and get to the bottom of problems with a detective’s instinct. Thanks to your solution-oriented and structured approach, you will gradually take on responsibility for efficient and resource-saving troubleshooting – thereby making a significant contribution to the satisfaction of our internal and external customers.
Customer Care / Services
Experienced Professionals
Marchtrenk, Austria
Lisa-Maria
Fölser
People Relations Manager
Supporting our external clients in the software sector
Analysing and resolving issues via the ticketing system and via remote access
Developing and implementing bug fixes
Documenting your activities and results
Working closely with your team to find efficient solutions
Completed training in the IT sector (apprenticeship, technical college, university of applied sciences/university)
Several years’ professional experience in IT support or a similar role
Knowledge of Linux and Windows systems, Oracle databases and programming languages (e.g. C#, .NET, Java, PL/SQL)
Excellent written and spoken German and English
Willingness to work in our 24/7 support team (shift work)
Customer focus, ability to work in a team, strong communication skills and a meticulous approach to work
Good transport connections, free parking, shuttle service to the train station and between TGW locations, e-bikes, etc.
An appreciative working environment, motivated team and an open feedback culture
A well-structured training period and support by experienced colleagues
Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture
Wide range of opportunities for professional and personal development through in-person training and eLearning sessions
In this position, you can expect the following benefits, among others.
Home office
Activity Garden
Modern Workplace
Sustainability
Gym
Fruit
Employee events
Company Restaurant
All benefits
We need your consent to display this content.
Ready to start? We're looking forward to meeting you. An immediate start is possible.
We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 41.271 Euro.
WE ARE LOOKING FORWARD TO YOUR APPLICATION
Go to the application form
*TGW is an employer that promotes equal opportunities. We invite everybody interested in
this job to apply.
BACK TO JOB LISTING
TGW Logistics is a foundation-owned enterprise headquartered in Austria and a global leader in warehouse automation and warehouse logistics . As a trusted systems integrator with more than 50 years of experience , we provide end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions.
With over 5,000 employees across Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.
Apply on TGW Logistics Group’s careers page