Are you looking for an internship where you won’t just be fetching coffee, but will actually make a difference? Would you like to discover what goes on behind the scenes at a fast-growing SaaS start-up? At OpusFlow, we’re looking for an eager-to-learn Technical Support Intern to join our friendly team!
Consultancy
Netherlands
Internship
TBC
As a Technical Support Trainee, you’ll be the indispensable link between our customers and the technical side of things. No two days are the same. Under the guidance of our Customer Success Manager and experienced support engineers, you’ll be trained to solve technical puzzles and help customers.
First Point of Contact & Translation: You’ll help customers with their enquiries via our ticketing system and over the phone. You’ll lend a listening ear, ask the right questions to get to the heart of the matter, and explain technical solutions in clear language.
Collaborating with Devs: Have you found a bug? You’ll document it accurately and liaise with our software developers so they know exactly what’s going on.
Expanding the Knowledge Base: You’ll use your communication skills to help write clear manuals and documentation, so that customers (and your colleagues) can find their way around OpusFlow more easily.
Quality Checks: You’ll help test new updates and software releases before they go live.
Key Responsabilities
At OpusFlow, we believe in ‘work hard, play hard’. With us, you’ll have a full role within the team.
Great support: An internship where you’ll learn an absolute wealth of knowledge about SaaS, IT support and Agile working.
Impact: Your input matters. Got a good idea? Pitch it!
A friendly atmosphere: A young, enthusiastic team, after-work drinks, good coffee (and beer/soft drinks), and a relaxed atmosphere.
Internship allowance: A competitive internship allowance.
Future prospects: If it works out for both of us, we’d be happy to explore the possibilities of you staying on after your internship (for example, as a part-time role or a permanent position)!
Experience is great, but your attitude and motivation are what matter most to us. We’re looking for a proactive team player who thrives on a challenge.
You have good communication skills and enjoy really helping customers.
You’re currently studying a relevant MBO course – this could be in communication, IT or another service-oriented subject.
You’re interested in software or are simply tech-savvy.
You’re analytically strong: you enjoy working through problems until you’ve found the solution.
You’ll thrive in a fast-paced start-up environment: you’re flexible and keen to learn.
What you bring
What you'll work with
You don’t have to know the software or have the experience yet – you’ll learn all that here!
As long as you are open to learn and pick things up quick that others may find technically impossible, you’re the right candidate!
You are eager to learn new things and don’t shy away from things outside of your comfort zone
Speak multiple languages? Thats pretty unique to us!
You have a passion for software and helping people make the most of their tools
You love working in a team environment
You love puzzles and getting to the bottom of things to get them solved.
What makes you unique
How to apply
Like what you see?
Schedule your free demo
Get a live customized demo or discovery call focused on what your organization needs, get answers to your specific questions, and find out why OpusFlow is the right choice for your organization
What can I expect?
A brief conversation about your current processes
What OpusFlow can do for your organization
All your questions answered
No commitment whatsoever
Apply to Internship Technical Support at OpusFlow on MadeVisa