Annual gross salary range: Min. 15,732€ - Max. 17,805€ (depending on experience).
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.
What will your responsibilities be?
Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
Acknowledging and resolving customer complaints
Processing inquiries received via multichannel
Identifying customer needs and helping customers using specific features
Analyzing and reporting product malfunctions
Assisting in training new employees when requested by management
Updating our internal databases with information about technical issues and useful discussions with customers
Informing customers about new features and functionalities.
What skills are we looking for?
High school diploma or equivalent (mandatory)
Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred )
Native-level German or minimum C1 proficiency (mandatory)
Fluency in English (is a plus)
Familiarity with the automotive industry (considered an advantage)
Experience using help desk software and remote support too
Solid understanding of CRM systems
Excellent communication and problem-solving skills
Competitive Salary and Benefits
Opportunity for rapid growth in the company
Training according with your path career
Collaborative work environment
Multicultural teams
Proactive support
Ref. Level: B
About the job
Volkswagen Group Services Portugal
We are experts, we do, we achieve, we notice, we listen, we are specialists, we get to work, we believe. We are where we are needed.
Our three Iberian locations offer different key areas of expertise worldwide. Our diversity is our strength. We are Volkswagen Group Services!
To learn more about the life in our company Volkswagen Group Services Portugal.
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