Install, configure, deploy and harden computer hardware, software, systems, networks, printers, video conferencing and scanners
Maintain proper records of support and service work
Build up technical know-how on problem solving via structured knowledge transfer and experience from field issues
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with end-users to ensure their IT systems are fully functional after troubleshooting
Document technical knowledge and SOP in the form of notes and manuals
Coordinate and execute assigned IT project activities or tasks to ensure they are completed on time and on target
Support initiatives to improve compliance processes through automation and digitalization.
Manage inventory records of hardware, equipment, software
Manage stocks of equipment, consumables and other supplies
Support the team lead and perform the role to the satisfaction of relevant stakeholders
Requirement
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Familiarity with IT system hardening and patching, vulnerability assessments, compliance requirements, and IT security best practices will be preferred
Hands-on experience with Microsoft Windows OS / O365 environment
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Demonstrated technical knowledge and strong troubleshoot skills
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Diploma in Information Technology, Computer Science, Cyber Security or relevant field
Additional certification in Microsoft, Cisco or similar technologies is a plus
Able to support and communicate with customers in a professional manner
Good understanding on general IT infrastructure and administration