This position is responsible for managing the overall export operations and documentation functions to ensure smooth and efficient shipment execution. It provides leadership and guidance to the team while maintaining service quality, cost control, and compliance. The role also involves coordinating with internal and external stakeholders to resolve operational issues and drive continuous improvement.
Key Responsibilities
Export Operations Management
Oversee daily ocean freight export operations, including LCL consolidation, ensuring timely and accurate shipment processing.
Ensure proper handling of shipment bookings, shipping instructions, bills of lading, manifests and other relevant export documentation.
Monitor shipment progress and resolve operational issues to minimise delays and service disruptions.
Manage carrier rate procurement and maintain strategic relationships with shipping lines.
Manage cargo claims, coordinating with relevant parties to facilitate investigation and resolution.
Ensure timely monthly closing of job files.
Manage sales activities and develop business opportunities within an assigned portfolio of corporate customers.
Develop and expand DG 2 project into additional destinations to support business growth and network expansion.
Team Leadership and Development
Lead, supervise and develop the export operations and documentation team.
Allocate workloads, monitor staff performance and ensure adequate operational coverage.
Provide guidance and training to maintain productivity, service quality and compliance with established procedures.
Cost Control and Performance Management
Monitor operational costs, billing accuracy and cost recovery to minimise financial discrepancies and cost leakages.
Track departmental KPIs, service standards and operational productivity, implementing corrective measures where necessary.
Identify opportunities to improve cost efficiency and overall departmental performance.
Customer Management
Coordinate with overseas Shipco offices, shipping lines, co-loaders, agents and internal departments to ensure smooth shipment execution.
Handle operational escalations and customer service issues, ensuring timely resolution and effective communication.
Work closely with Sales, Pricing, Customer Service and Finance to support operational and commercial objectives.
Compliance and Process Improvement
Ensure compliance with company policies, standard operating procedures and applicable Singapore export regulations.
Maintain proper documentation standards and operational controls.
Review existing workflows and implement improvements to enhance efficiency, accuracy and service quality.
Prepare operational reports and provide regular updates to the General Manager on departmental performance and key issues.
Skills, Knowledge and Expertise
Minimum 5 years of managerial experience in ocean freight forwarding or NVOCC operations.
Strong knowledge of LCL consolidation, export documentation and international shipping procedures.
Proven leadership and team management skills, with the ability to drive operational performance.
Good understanding of Singapore Customs requirements and export compliance procedures.
Strong problem-solving, analytical, organizational and communication skills.
Proficiency in Microsoft Office applications and relevant freight forwarding systems.