Are you fluent in German and looking for your next career move?
We are looking for motivated professionals to join our dynamic back-office team. As part of a market leader in the automotive insurance industry, you will play a key role in managing essential policy operations. If you thrive in fast-paced, international environments and are looking for professional growth, we want to hear from you.
key responsibilities
Your role
- Ensure proper registration records in the informatic systems;
- Manage automotive claim repair following contract coverage;
- Check the admissibility of requests;
- Contact by phone all departments needed;
- Contact by mail all departments needed;
- Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation;
- Notify the decisions to customers and/or business partners;
- Ensure administrative management of all operations prearranged;
- Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures;
- Guarantee a healthy team spirit;
- Demonstrate a professional response to stress;
- Guarantee the continuity and stability of team;
- Propose improvements to working methods and assist in the implementation of these improvements;
- Be source of proposals and suggestions in order to improve daily work;
- Ensure the feedback to the hierarchy and alert when necessary;
- Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers;
- Ensure compliance with professional secrecy data confidentiality;
skills
Your skills
- High-school diploma or higher
- High fluency of the German language (level C1 minimum)
- Good English skills (B2 level minimum)
- Availability to work in a hybrid system and go to the office in Matosinhos, Porto
- Drive to learn and grow within the insurance field
- Willingness to be part of a multicultural and dynamic team