In shortThis is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to lead On’s new Store in Seoul, South Korea.On will rely on you to help co-define the various store operation processes ahead of the opening. That includes supporting our Talent Team in hiring a dream team of service-minded Sales Advisors who will - under your leadership - run the store on a daily basis.Once the doors have opened, you will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory to IT systems to customer flows, as well as all internal team related responsibilities and external partnerships (e.g. community building).
Your mission
Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
Hire & Manage schedules for all store advisors, collaborate with our Talent team for talent administration & development (e.g. payroll, onboarding, career progression and recruiting)
Establish and build external partnerships to boost community engagement
Take responsibility and create business drivers for store performance and monitoring of relevant store KPIs
Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels and FoH (Front-of-House) operations for exceptional customer service
Support piloting, innovation and implementation of new retail solutions
Execute product strategy and work closely with our sales planning and retail marketing team for optimize sales funnel & visual merchandising
Ad hoc duties as needed
Your story
10+ years of experience in a customer-focused setting, including 3 years of managerial responsibilities
Operational retail experience in a premium, sports, tech, and / or fashion environment is a strong plus
Collaborative team player with strong interpersonal, hospitality, and communication skills
Experience in creating interactive and meaningful experiences for your customers and team members
Entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs
Ability to read, write, and speak Korean and English
Ability to work weekends, evenings, and holidays as needed
What We OfferOn is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.