Customer Support Executive

Job Description: 📍 Waltham – Hybrid working 💷 £27,500– £28,600 Pro rata, DOE 🎁 + Performance Bonus & Exceptional Benefits 🕒 Hours: Part Time – 3 days per week ⏳ Fixed Term Contract – 18 Months 🌟 Why Join Us? We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way. ⭐ What’s in it for you? Private healthcare + equal parental leave Generous pension (up to 9% contribution) Life assurance (4x salary) Gym membership & wellbeing support Annual leave starting at 24 days, rising to 32 with service 💼 The Role Support invoice and spend management, New Product Development (NPD) activities, and customer administration. Working closely with a range of stakeholders, you will help ensure the efficient delivery of day-to-day operations through strong analytical, communication, and organisational skills Working with account teams and sales planners to support creation of a robust promotional forecast. Review and analyse EPOS to make recommendations for future forecast and input forecast changes into promotional planning system. ✅ What We’re Looking For Excellent attention to detail and the ability to build strong working relationships across a variety of teams. Advanced proficiency in Microsoft Excel, along with strong working knowledge of PowerPoint and Word. Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels. A structured, proactive approach to work, with the ability to prioritise tasks, manage competing demands, and work independently. Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for process improvement. Own transport is essential due to location 🔧 Key Responsibilities Manage invoice processing and spend administration activities, ensuring accuracy, compliance, and timely resolution of any discrepancies. Provide general administrative support to customer-facing teams, ensuring the timely completion of requests and effective stakeholder communication. Maintain accurate records, reports, and documentation to support business operations and decision-making. Prepare and analyse data using Excel and other business systems to provide insights and support operational activities. Build strong relationships with internal teams and external stakeholders to ensure effective collaboration and service delivery. Support continuous improvement initiatives by identifying opportunities to streamline processes and enhance efficiency. 🌍 What You Can Expect from Mars Work alongside 130,000+ Associates worldwide guided by our Five Principles Be part of a purpose-driven company shaping “the world we want tomorrow” Access world-class training & development from day one Join a company with an industry-leading salary and benefits package Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 140,000 Associates into taking action every day towards creating the world we want tomorrow.