Driver Support Specialist

Team

Financial Services

Location

Petaling Jaya, Malaysia

Job Type

Contract

The role at a glance

Get to Know the Team

The Driver Support Team is an established team within MY Country Operations – Driver Core Operations, responsible for managing driver support, payments, collections, and governance. We work with our Driver Partners, Centres of Excellence (COEs), BPO partners, Product, Finance, and Marketplace teams.

We make a meaningful impact by delivering efficient operations with accuracy. Our mission is to develop smooth processes that help drivers to receive support, get paid, manage their financial obligations, and enjoy a experience throughout their journey with Grab.

If you are looking for an opportunity to grow and take on new challenges, join us!

Get to Know the Role

Support Specialist is a role, who works at the intersection of technology and partner support. We ask that you have an ability to navigate Grab's diverse services and evolving our needs.

You will use AI tools, data-driven insights, and structured ability to improve processes and find solutions for operational challenges.

You have review operational data, check records for accuracy, and identify trends or discrepancies also proficiency in Microsoft Excel. You will also contribute to handle governance frameworks, support regulatory compliance, and collaborate with regional partners to address and mitigate potential risks.

Contract Duration: This is a two(2)-year fixed-term contract position .

The Critical Tasks You Will Perform

Framework Management: Develop governance frameworks and compliance policies aligned with local regulatory requirements.

Compliance Audits: Conduct governance assessments and compliance reviews, identify potential risks, and help develop structured mitigation plans.

Reporting and Documentation: Prepare clear governance reports, compliance updates, and dashboards for senior leadership and committees.

AI-Driven Productivity: Use Generative AI tools to research regulatory developments, support policy updates, and improve routine administrative processes.

Partner Collaboration: Work with teams and external advisors to ensure projects align with governance and compliance requirements.

Accuracy and Deadline : Accomplish daily payment activities within the scheduled timelines while maintaining 100% accuracy.

Skills you need

What Essential Skills You Will Need

2–3 years of experience in Data Management & Governance, Audit, Business Process Improvement or a related field.

Experience managing partners or supporting team performance; prior people-management experience.

Capable translate data into applicable insights and operational improvements.

Experience driving process improvements and supporting change management across evolving priorities.

Experience working with operational metrics, dashboards, and performance-management frameworks.

Experience using automation and AI tools to improve productivity, and operational processes.

You have experience using Microsoft Excel and Power BI to analyze data and create reports, and can write SQL queries to retrieve and validate information.

What we offer

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Life at Grab

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.

With GrabFlex, create a benefits package that suits your needs and aspirations.

Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave

We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

What’s it like to work at Grab?

Play video

View our location

For over a decade, Grab has seamlessly connected Malaysian people to a range of services—food, groceries, rides, and more. Take a tour and get to know this one-stop destination for making life more convenient for the local community.

Meet the Financial Services team

Within GrabFin, we're on a mission to shake things up and create real change! We're not just launching programmes; we're making waves. How? By bringing together awesome teams, tweaking processes to perfection, and rocking top-notch project management.

Fintech is a fast-paced and exciting space and financial products are something our consumers use every day. You need to be willing to learn and adjust accordingly, as there are a lot of moving parts. Financial products, as a whole, are highly technical and regulated, and need to be secure – so understanding constraints and being adaptable is key.

"

"

Loribeth Kaye Senior Design Manager, CX

As a QA lead for insurance products, my job is to make sure what we deliver is top-notch, with no glitches, giving our users the best experience. Grab's a goldmine for learning, and if you dive into the opportunities, you'll grow in every direction. Plus, our work here directly touches lives across the region — how cool is that?

Harshit Bhattaram Senior QA Engineer, GrabFin

The Financial Services team is highly collaborative, values viewpoints of every function and works speedily to execute ideas – driven by a singular principle to create impact. We focus on intellectual debate using facts and data to balance risk and drive inclusion, finding new ways to push the boundaries traditional institutions cannot. We strive to take calculated risks, experiment, learn and iterate quickly.

Yesh Gunewardena Acting Head, Lending

The Application Process

What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.

Step 1: Apply.

We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.

Step 2: Getting to know you.

Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.

Step 3: Testing, testing… 123.

Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.

Step 4: Is it a culture match?

Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.

Grab a spot in our talent community

Interested in what’s next at Grab? Join our talent community to get early access to opportunities and updates on our teams, work, and culture. Join now

We care about your privacy

Thank you, your preferences have been updated.