We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ production studios and distribution facilities.
The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.
Install product(s) or systems at customer sites and deliver product training to customers
Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
Systematic & detail-oriented troubleshooting, data collection and reporting of issues
Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback
College or University education in Electrical, Electronic, or Computer disciplines
Passion for technology and learning new software and hardware products
Hands-on experience with IP Networking, server hardware and Linux OS
Unparalleled desire to help customers and deliver service excellence
Problem-solving ability while reacting to changing situations, & championing issues to resolution
Ability to multi-task in a fast-paced environment
Strong verbal and written communication skills
Must be eligible for travel within US and Canada
Employer funded benefits program
Competitive total compensation package
Work-Life Balance
Employee assistance plan
Employee Discount Platform
Career Progression
Casual Work Environment
Social Events and Sports Teams
Vacancy: This is an existing position.
Salary Range: $45,000. to $70,000 per year, based on experience.
About Evertz Microsystems (TSX: ET)
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.
Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.
Join a team where your work shapes the future of broadcast and new media industries.
Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.
Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.
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