Product Manager Restoration Services

Function

About Elia

Elia develops the electricity grid, the electricity markets, facilitates access to them and establishes ancillary services to ensure a secure, efficient and reliable electricity system. As Belgium’s transmission system operator, Elia is at the forefront of the energy transition: integrating large volumes of renewable energy, enabling electrification of our society, connecting new technologies and designing flexibility solutions that deliver the best outcomes for society.

Within Elia, the System & Client Solutions (SCS) department is responsible for products that make this vision a reality. We design and implement the solutions needed to support the Belgian grid — from enabling both TSO and DSO grid user connections within a context of growing congestion, to developing the ancillary services that ensure system security as the energy landscape transforms. We serve customers, partners, and market parties across Belgium.

About the role

As a product manager, you are responsible for the business solutions within your scope: ensuring that customer and system needs, operational realities, regulatory and legal requirements as well as digital capabilities are translated into coherent and effective solutions.

You report to a Product Lead within SCS and work closely with Product Owners and domain experts. Through regular engagement with internal and external customers and stakeholders, you shape the direction of your solutions and build alignment across Customers, Operations, IT, Regulatory Affairs and other relevant stakeholders.

Context

Belgian society must be able to rely on swift restoration of the power supply from the grid when a blackout occurs. TSOs all over the world have recently been reminded of its importance by the Iberian blackout of 2025 and the South-East Europe blackout of 2024.

During restoration, Elia specifically uses generation units with black-start capability to re-energise the system. These power-generating units are capable of starting up without an external electricity supply and re-energising the grid.

This service is undergoing a major transformation as decentralised assets and energy-storage technologies become increasingly capable of competing with traditional power-generating units.

Your role

As Product Manager Restoration Services, the problem you own is to develop reliable, cost-effective services that enable the electricity system to recover rapidly after a blackout.

You develop the black-start service by translating restoration-plan requirements and suppliers’ technical capabilities into a reliable, technology-neutral service design. You define an approach that can be procured and contracted effectively, and continuously adapt the framework to emerging technologies.

You engage with external stakeholders to support the swift restoration of the electricity system, including by developing solutions for robust communication during a blackout. You work closely with the federal regulator, public authorities, Grid Users’ technical experts and the Elia teams responsible for emergency, defence and restoration planning.

Your responsibilities

As Product Manager, you are accountable for the customer problem, the solution design, its implementation, and the business outcomes it delivers. You own your product scope end-to-end, from discovery and problem framing through to adoption, evolution or retirement.

You engage with customers, operations teams, market participants, regulators and internal stakeholders to understand their needs, test assumptions and prioritise opportunities. You make transparent, evidence-based trade-offs between customer value, operational feasibility, regulatory requirements and the wider interests of the electricity system.

You define the end-to-end business solution within your scope, including its regulatory framework, processes, rules, incentives and supporting digital capabilities. As the reference point for your domain, you maintain a holistic view of the solution and bring together the expertise needed to develop it. You also contribute your own expertise through design notes and regulatory documents.

You translate strategic objectives into a clear product vision, measurable outcomes and a prioritised roadmap. Working closely with Product Owners in charge of the implementation and with the delivery teams, you ensure that solutions are feasible, deliver value and address the underlying customer problem.

You build trusted partnerships across Elia and with external stakeholders, including regulatory authorities. You align stakeholders around shared outcomes, manage dependencies and resolve obstacles that could delay delivery.

To succeed in this role, you combine strategic and analytical thinking with sound, evidence-based judgement. You keep customer needs at the centre of decision-making and build alignment across complex stakeholder groups through influence rather than formal authority.

Your Profile

• A university degree in Engineering or a related field.
• At least five years of experience in product management, market design, regulatory design, or a comparable role, with a proven track record of taking ownership of complex challenges from concept to implementation.
• Demonstrated experience in owning and shaping regulatory or market frameworks, including direct collaboration with regulators or similar external authorities.
• Experience working effectively in complex, multi-stakeholder environments, where you can build alignment and drive progress across diverse interests.
• A solid understanding of the structure and operation of the electricity grid, gained through relevant technical or operational experience. This enables you to confidently engage with and facilitate discussions among both internal and external technical experts.
• The flexibility and resilience to operate effectively in an environment undergoing organizational transformation, where roles, responsibilities, and ownership boundaries continue to evolve.
• You are fluent in English and either French or Dutch, and have at least a professional working proficiency in the other national language.

Offer

• Salary: a competitive salary package, allowance for representation expenses, year-end bonus, double vacation pay, meal vouchers (€10 per working day), eco-vouchers, sport & culture vouchers, bonuses based on individual and group results.
• Insurance: group insurance, hospitalisation insurance, ambulant care insurance for the whole family and also personal accident insurance.
• Vacation: You will be entitled to 20 vacation days and 5 additional vacation days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long-service days (1 day for every 3 years in employment).
• Social fund: Year-end vouchers, birth and marriage allowance. We will also cover part of the cost of glasses, a dental prosthesis or similar needs.
• Communication: you will be given an iPhone, a phone subscription (for work and private use) and a laptop with internet reimbursement.
• Discounts: you will enjoy a 30% discount on your gas and electricity bill.
• Mobility: we will offer you a company car and public transport or a mobility budget.
• Elia shares: Elia will give you the opportunity to subscribe to shares with a discount of 16.66% on the average share price.

Location

Keizerslaan 20, 1000 Brussels

Our office is easily accessible by public transport, a 5-minute walk from Brussels-Central station.

We also operate a hybrid work policy that allows you to combine working in the office and at home.