As Operations Specialist, your role is to provide support to the sales process for contract activation and funding of settlements in line with DLL processes and vendor/partner agreements. Your role will be to ensure that all settlement transactions are processed in a timely and accurate manner in compliance with company policies, guaranteeing proactivity, customer focus, accuracy, and speed. The role reports to the Operations Manager ANZ.
• Support the sales process from settlement to funding to meet and exceed new business targets.
• The prime source of information and support of sales queries on the contract activation and funding of settlements.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Proactive pipeline management and follow-up.
• Review contracts and corresponding documents submitted for settlement, communicate and liaise with all parties involved including DLL Sales Support, Risk, Legal, Finance and Asset Management teams as applicable.
• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain constant communication with Sales Support teams and Operations Manager to enable effective management of workflow and ensure compliance with service level agreements.
• Strict compliance to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Champion constant process improvement and automation across the business, improving efficiencies, accuracy and customer service.
• Ensure that all lease and loan security documentation is accurately completed, consistent with credit requirements
• Proper security registration is in place to ensure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
• Responsible for the booking process and funding request of each invoice within each transaction.
• Accountable for achieving daily, weekly and monthly KPI’s and SLA’s
• Audit review and follow up on deficient transactions.
• Prior exposure to vendor leasing/finance industry
• 3 years’ experience within a leasing/finance organization, preferably with transaction closing activities.
• Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
• Ability to review and analyze information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• Strong attention to detail and high level of accuracy and compliance.
• Good level of understanding of credit risk
• Excellent communication skills (verbal & written).
• Ability to suggest improvements to systems and processes.
• Ability to effectively share knowledge.
• Must be a team player.
• Shows Initiative and be energetic & enthusiastic.
• High level of honesty and integrity.
• Be highly motivated to exceed internal and external customer expectations.
• An ability to quickly adapt to new systems and environments.
• Ability to multi-task and manage a high level of varying requirements.
• Ability to priorities tasks and work autonomously with minimal supervision.
• Able to work under time constraints and be prepared to be flexible to meet the changing needs of the business on a daily basis.
• Tertiary qualification an advantage
• Problem solving skills and able to work independently
• Proficient in MS – Word & Excel and Outlook
• Ability to deliver exceptional customer service
• Effective interpersonal skills
• Excellent planning & organizational skills
• Excellent problem-solving skills
• Strong attention to detail
• Ability to work in a very fast-paced environment
• Ability to stay focused
• Ability to learn new things quickly
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.
These are the things that matter to our members and the wellbeing of our members matters to DLL!
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
Apply on DLL Group’s careers page