Jobs - Job Details - Customer Service Officer

Customer Service Officer

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high-growth, ASX-listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

Based in Karratha, WA, the purpose of the Customer Service Officer role is to contribute to the achievement of business goals and objectives via the provision of high-quality support in the functions of administrative duties and dealing professionally with our customers.

• Deliver excellent administration and customer service to allocated contracts and sites in a timely manner
• Managing inbound calls
• Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs
• Processing of purchase orders, dealing with invoicing queries, and processing BPay payments
• Reconcile, report, and audit asset management as required
• Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies and finance timelines

About You

Our ideal candidate will thrive in a varied role where no two days are the same. If you have first-class customer service skills and can deal efficiently and professionally with a fast-moving caseload, we’d love to hear from you.

• If you have a positive, team-focused attitude, we can train the rest!
• Intermediate skills with the MS Office Suite of products
• Excellent organisational, written, and verbal communication skills

Why join Cleanaway?

• Competitive salary package
• Flexible working arrangements
• Career opportunities in a high growth, Australian business
• Supportive and safe work environment
• Paid parental leave
• Great company benefits: Employee share program, company discounts, salary packaging, EAP, discounts on private health insurance and more.

Our Process

Our recruitment process involves a number of checks including reference checks, verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

Applications close: 18 Oct 2026 W. Australia Standard Time

Work type:Permanent - Full Time

Location:Karratha WA Australia

Categories:Customer Service

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