Zagreb, Croatia
Belgrade, Serbia
Ljubljana, Slovenia
Deutscher Standort/Remote, Germany
Österreichischer Standort/Remote, Austria
Schweizer Standort/Remote, Switzerland
Danish location/Remote, Denmark
Swedish location/Remote, Sweden
As the Head of IT Governance, you will ensure that BE-terna’s IT organization operates with clear governance, transparent financial management, effective processes, and a strong focus on performance and risk. You will report to the Director of IT and work closely with IT function heads, Finance, Procurement, Legal, Security, Digitalization, and other group functions.
You will own key areas of IT governance, including ITSM, financial planning, vendor and license management, risk governance, demand management, and IT reporting. Your role will connect business priorities, financial discipline, risk management, and operational performance, helping IT deliver measurable value across the Group.
#yourmission
Own and continuously develop BE-terna’s IT governance framework, ensuring clear processes, responsibilities, and documentation.
Support the implementation of the IT strategy, aligning IT activities with business priorities, financial frameworks, and risk appetite.
Plan, allocate, and monitor the IT budget together with the Director of IT and IT function heads.
Own the ITSM process framework, including Incident, Request, Problem, Change, and CMDB standards, with the ServiceNow platform operated by Business Platforms.
Lead vendor, contract, and license management, ensuring effective performance, cost transparency, and optimization.
Own the IT risk register and risk-acceptance process, monitoring key KPIs and KRIs and escalating risks where required.
Lead the end-to-end IT demand management process, ensuring transparent prioritization and value tracking.
Drive continuous improvement of IT processes and identify opportunities for efficiency, simplification, and cost reduction.
Provide clear IT reporting and dashboards covering performance, costs, risks, SLAs, and the project portfolio.
#successinthefirstyear
A clear and consistently applied IT governance framework across the Group.
Transparent and reliable IT financial planning, cost management, and reporting.
Effective and measurable ITSM processes with clear ownership and standards.
Improved vendor and license management with transparent performance and cost tracking.
A structured risk and demand management process aligned with business priorities.
Clear, management-ready reporting on IT performance, costs, risks, and priorities.
#yoursuperpowers
Proven experience in IT governance, IT management, IT controlling, or a comparable role, ideally within an international organization.
Strong knowledge of IT financial management, budgeting, cost allocation, and reporting.
Experience with vendor, contract, and license management.
Good understanding of ITSM and ITIL processes.
Strong analytical skills and confidence working with numbers, KPIs, KRIs, and SLAs.
Strong process design, optimization, and problem-solving skills.
Excellent negotiation and stakeholder-management skills.
Independent, structured, and meticulous approach with a high level of integrity.
Excellent command of English, both written and spoken.
ITIL 4 Foundation certification; Managing Professional is a plus for function heads.
Experience or training in IT Asset Management (ITAM) / Software Asset Management (SAM).
#beternasuperpowers
We operate as one international team — and so are our benefits. While local specifics may vary, our Group-level benefits are designed to ensure a positive and rewarding employee experience, no matter your location:
Flexible working hours and a modern hybrid work environment
Support for sports activities
Participation in international team events and knowledge-sharing initiatives
Meaningful employee recognition and celebration moments
A supportive and inclusive company culture
Opportunities for growth in a dynamic, international setting
At BE-terna, the focus is on people. BE-YOU: Be who you are and express yourself with us. We are diverse and welcome all applicants, regardless of origin, disability, nationality, religion/belief, age, gender, sexual orientation, and identity. Diversity is what makes our teams special – join us on our journey!
Our projects are diverse – our team is unique! BE-terna is one of the largest providers of business solutions in Europe. With passion for the latest software technologies, we enable our customers to work more easily and transparently. At BE-terna, every single employee can contribute to our exciting projects – teamwork is one of our greatest assets! To know more about us and our culture, please visit our Career page .
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