Your Role：
1. Technical Inquiry Management
- Handle technical inquiries related to various Edwards products by either assigning them to the most appropriate subject matter expert or responding directly.
- For complex cases beyond the Technical Support team’s capability, collaborate with Product Development teams to provide solutions.
2. Customer Requirement Management
- Lead the design and industrialization of derivative products involving minor specification changes driven by customer requirements.
- When the scope or complexity is equivalent to new product development, escalate and transfer to the Project Manager (PM) and Product Development function.
3. Failure Analysis and Corrective Actions
- Lead cross-functional teams to conduct technical investigations and root cause analysis for issues occurring at customer sites or within internal manufacturing processes, as reported by the Quality Assurance function.
- Develop and implement corrective actions, including design changes where necessary.
4. Production Sustainability Activities
- Lead end-to-end activities (design, prototyping, validation, and production transfer) to ensure continuous production in response to risks such as part obsolescence or supplier changes.
- Identify and implement alternative components or solutions to mitigate supply risks.
5. Engineering Change Management
- Lead engineering change activities arising from various drivers (e.g., customer requirements, quality issues, supply risks).
- Coordinate cross-functionally with Change Management, PMs, Procurement, Production Control, and Manufacturing functions to ensure smooth implementation.
6. Specification and Drawing Review
- Prepare and review technical drawings and product specifications, including documents shared with customers, ensuring accuracy and compliance.
7. Standards and Regulatory Compliance
- Maintain fundamental knowledge of relevant standards and regulations applicable to company products, such as ISO, CE, UL, and RoHS.
8. Coaching and Development
- Provide appropriate guidance, mentoring, and development support to junior engineers to enhance their technical and professional capabilities.