Service Specialist Engineer - Pune

Job Description: Service Specialist Engineer – Pune

Key Responsibilities

Field Service & Technical Support

• Perform installation, commissioning, calibration, and preventive maintenance of tightening tools ( Electric, and DC tools).
• Diagnose tool failures, perform root-cause analysis, and ensure timely repair at customer sites.
• Provide breakdown support on priority to minimize customer production downtime.
• Carry out torque validation, tool performance checks, and process parameter settings as per customer requirements.

Customer Support & Coordination

• Serve as the primary technical contact for assigned customers.
• Communicate service findings, recommendations, and action plans to customers in a professional manner.
• Support customers in application issues, and basic process improvements.
• Maintain strong customer relationships through timely visits, follow-ups, and feedback handling.

Documentation & Reporting

• Prepare service reports, inspection sheets, and calibration certificates accurately and submit them on time.
• Maintain service records, spare parts usage, and tool history data.
• Update CRM or service portals with service activities, customer updates, and closure details.

Spare Parts & Inventory Management

• Ensure availability of necessary spare parts for service activities.
• Provide inputs for stocking critical spares based on field observations.
• Handle tools and parts responsibly, ensuring proper documentation for movement and usage.

Safety & Compliance

• Follow all safety protocols during field service activities.
• Ensure tools and equipment meet compliance standards, customer safety norms, and company guidelines.
• Educate customers on safety practices related to tool operation and maintenance.