Onsite Service Engineer-E3

Your role

As an Onsite Service Engineer at Atlas Copco (Shanghai) Trading Co Ltd, you will play a crucial role in enhancing customer satisfaction by delivering exceptional onsite technical support and professional consultancy. Your expertise in service quality and product knowledge will enable you to not only address service needs efficiently but also actively promote our innovative service solutions to increase service-related revenue. This role embodies the combination of technical proficiency and customer-centric approach necessary to uphold the high standards of the Atlas Copco brand.

Your day-to-day

Your daily activities will involve a variety of technical and customer-focused tasks to maintain and improve the performance of Atlas Copco industrial tools and assembly systems. Key responsibilities include:

• Independently managing the installation, calibration, repair, and preventive maintenance of Atlas Copco tools and related software on-site at customer locations.
• Developing and executing service plans in accordance with contract requirements to ensure timely and effective service delivery.
• Conducting comprehensive product operation training sessions to empower customers with the knowledge to optimize tool usage.
• Performing Walk The Line audits to monitor operational processes and providing detailed evaluation reports for continuous improvement.
• Collecting and analyzing product quality data, managing warranty claims, and providing systematic feedback for product enhancement.
• Responding promptly to customer complaints and open issues, collaborating closely to resolve concerns efficiently.
• Mentoring and coaching onsite technicians to promote a skilled and collaborative service team environment.
• Observing and reporting potential business and technical risks proactively to safeguard operations.
• Accurately documenting work activities and hours in the operational system to maintain transparency and accountability.
• Gathering and interpreting KPI data to drive service performance improvements and operational excellence.
• Supporting troubleshooting efforts with in-depth technical problem-solving and root cause analysis, producing reports that guide corrective actions.
• Assisting team leaders in managing service contracts and ensuring asset safety equipment compliance under strict adherence to safety, health, environment, and quality policies.

Your skills and experience

• Education: A college degree or higher in mechanical or electrical engineering is required. Candidates with backgrounds in computer science, information systems, or software engineering will be advantaged.
• Experience: Minimum of 3 years experience in aftermarket industrial product service is essential. Experience with software-related service tasks is a plus.
• Technical Knowledge: Strong foundation in mechanical, electronic, and electrical engineering principles complemented by expertise in PLCs, Fieldbus systems, and Ethernet networking protocols. Basic software literacy is advantageous.
• Skills: Proficiency in diagnosing, repairing, and troubleshooting complex systems, alongside advanced Microsoft Office and PC competency. Effective communication, presentation, and interpersonal skills are crucial for customer interaction and teamwork.
• Language: Fluency in English, both written and spoken, to facilitate communication across diverse teams and with global customers.
• Attributes: A customer-focused mindset, results-driven attitude, adaptability for quick learning, self-motivation with the ability to work independently, and strong teamwork orientation.
• Behaviors: Willingness to take charge during shift operations when necessary, a strong sense of urgency toward resolving technical issues, and readiness to perform onsite service interventions as required.

Your compensation and benefits

Atlas Copco Group is dedicated to providing fair and equitable compensation reflective of the responsibilities and requirements of the role. Compensation packages are designed to be competitive within our industry and are crafted without regard to any protected characteristic, ensuring equal opportunity for all qualified applicants.

Alongside a base salary aligned with local market standards, additional benefits may include performance-based incentives, comprehensive health coverage, retirement contributions, and opportunities for professional development. We cultivate a workplace culture that supports growth, innovation, and long-term career advancement.

We believe that a rewarding career extends beyond compensation to include continuous learning, meaningful contributions, and a supportive environment where your work has tangible impact.

Your job location

This role is based on-site in Shanghai, China, at our customer service center. We value face-to-face collaboration and encourage a working environment that fosters direct interaction with both colleagues and customers. While the primary workplace is office and field-based, occasional travel to customer sites within the region is expected as part of your service duties.

Why it is great to work with us

Joining Atlas Copco means becoming part of a forward-thinking organization that values technical excellence, customer engagement, and innovation. As a Field Service Engineer, you will witness the real-world impact of our products and services, developing skills through hands-on problem-solving and continuous knowledge-sharing.

We invest in your professional journey by encouraging exploration, supporting new ideas, and empowering you to take ownership of your projects. Our leadership is committed to nurturing a workplace where trust, collaboration, and personal growth are central, enabling you to make a meaningful difference for our customers and for your own career development.

Application process

We look forward to exploring how your background and ambitions align with the Atlas Copco team. Should you have any queries or require support at any stage in the selection process, please contact our Talent Acquisition team at: Alex Zhao. Your journey with us begins here, and we are excited about the possibility of you joining our team.