The Infrastructure as a Service (IaaS) team is responsible for managing and supporting the organization's core IT infrastructure, including servers and virtual machines. The team focuses on infrastructure provisioning, configuration, monitoring, maintenance, and troubleshooting to ensure high availability, reliability, security, and performance.
The IaaS team also supports infrastructure automation, capacity planning, incident resolution, and infrastructure optimization. Its primary goal is to provide a stable, scalable, secure, and cost-effective infrastructure platform that enables applications and business services to run smoothly.
Responsibilities
- Designs the configuration and implementation of infrastructure deployments, ensuring adherence to predefined technical requirements and standards
- Develops and maintains comprehensive technical design and implementation documentation, ensuring detailed records facilitate seamless infrastructure project execution
- Supports platform infrastructure availability and performance, proactively identifying and resolving issues or anomalies to maintain optimal operational efficiency
- Conducts in-depth analysis of current state systems to gather detailed requirements and identify potential improvements in infrastructure design and deployment processes
- Integrates infrastructure components, ensuring they meet advanced robustness, scalability, and efficiency criteria, and aligning with strategic objectives
- Conducts test planning and execution activities, validating infrastructure solutions to ensure they meet both business and technical requirements
- Resolves technical issues encountered during the project lifecycle, providing expert problem-solving and escalating critical issues when necessary
- Coordinates with project teams to ensure infrastructure components are prepared for production, ensuring readiness and compliance with established standards and protocols
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred
- Knowledge of application infrastructure and standards
- Knowledge of storage management (e.g., SAN, NAS) design and support
- Knowledge of middleware technologies like WebSphere, Apache, Weblogic, Tomcat, IIS and JBoss
- Knowledge of software defined networking, automation, and orchestration and their applications
- Knowledge of platform delivery methodology (Agile, Scrum, Agile XP, Best in Class Development, Waterfall, etc.)
- Knowledge of scripting and automation skills (e.g., PowerShell, Bash, Python)
- Knowledge of DevOps practices and tools (e.g., continuous integration/continuous deployment pipelines, Docker, Kubernetes)
- Knowledge of cloud technologies
- Knowledge of Windows and Linux administration
- Work Experience:
- Experience in infrastructure engineering, technology support, and/or comparable experience
- Experience in different programming languages, DevOps tools such as Ansible, Puppet, Terraform, Python, Shell scripting and PowerShell, and their applications in infrastructure
- Experience in infrastructure components such as servers, storage, networking, and virtualization technologies
- Experience in network protocols and their job in infrastructure management
- Experience in networking fundamentals
- Experience in databases such as DB2, SQL Server, Oracle, MySQL
- Experience in tools used in planning, analyzing, crafting, building, testing, configuring, and maintaining applications
- Experience in cloud platforms (e.g., AWS, Azure, Google Cloud)
- Experience in monitoring technologies such as Prometheus, ElasticSearch and Grafana
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.