To ensure that every IVF patient receives clear, accurate and documented financial information before treatment. The officer coordinates insurance benefits, authorization status, cost estimates, patient responsibility, deposits and financial clearance.
- Prepare a dated written estimate based on the physician’s treatment plan, approved clinic prices, payer contract and authorization.
- Explain the estimate
- Clearly distinguish:
Work with the authorization team to confirm:
- Collect deposits and permitted patient shares only within delegated authority and clinic policy.
- Coordinate payment posting and receipts with the cashier.
- Monitor outstanding balances, unapplied deposits and credit balances.
- Refer payment plans, discounts, refunds and write-offs to the authorized manager.
- Coordinate storage-renewal notifications and unresolved storage accounts.
- Prevent duplicate collection for services .
- Maintain the following in the system:
- Benefit-verification source and date.
- Version-controlled cost estimate.
- Signed financial acknowledgement.
- Patient questions and decisions.
- Payment or deposit record.
- Authorization amendments.
- Revised estimates.
- Refund and credit-balance follow-up.
- Maintain financial-clearance and counselling worklists.
- Report cycles due to start without complete clearance.
- Track estimate-to-actual cost variances.
- Identify recurring patient-billing complaints.
- Participate in denial and revenue-leakage reviews.
- Recommend improvements to price lists, estimate templates.
• Bachelor’s degree in healthcare administration, finance, business or a related field preferred.
• Two to four years’ experience in UAE healthcare insurance, patient access or revenue-cycle management.
• IVF/ART experience strongly preferred.
• Knowledge of benefit verification, prior authorization, patient estimates and healthcare billing.
• Ability to use EMR/HIS systems, payer portals and spreadsheets.
• Strong spoken and written Arabic is highly desirable.
• Female candidate