Systems Support Specialist – South-East Melbourne
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About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.
With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.
Purpose of the Role
BGIS is seeking a Systems Support Specialist to look after the BGIS Operating Platform, keeping data accurate and helping teams get the most out of it across a community-focused residential maintenance contract.
Reporting to the Performance & Reporting Manager, you will work closely with operational teams, finance, subcontractors, client representatives and external developers. You will solve system issues, support users and share clear reports that help the contract run smoothly.
The ideal candidate will be patient, curious and detail focused, with a talent for explaining systems in a friendly, practical way.
Look after the BGIS Operating Platform, including user access, data accuracy and system settingsReview and resolve stalled, overdue or exception work ordersPrepare and share operational, financial and performance reportsWork with operational and finance teams so system processes support day to day deliveryPartner with external developers and technology providers on enhancements and improvementsInvestigate and resolve system issues, data discrepancies and reporting anomaliesCoordinate system testing so updates and releases roll out smoothlySupport users with training, guidance and troubleshootingReconcile operational data from different sources to keep reporting accurateContribute ideas for automation, process improvement and system enhancements
Education, Experience & Skills
Experience administering business systems or work management platformsExperience reviewing and reconciling operational dataExperience preparing performance and management reportsExperience supporting system users and stakeholdersExperience coordinating system testing or process improvement activitiesStrong analytical and problem-solving skillsClear communication and a supportive approach to helping othersAttention to detail and data accuracyProficiency in Microsoft Office and business systemsQualification in Business, Information Systems, Technology or a related discipline, or equivalent industry experienceFull working rights in Australia
Experience with work order management systemsExperience in facilities management or maintenance operationsUnderstanding of project management principlesExperience working with trades or subcontractors
Workplace Arrangements
This is a permanent full-time position based in South-East Metropolitan Melbourne during core business hours.
A hybrid working arrangement is available, with some attendance at the regional office to support collaboration with teams and stakeholders.
Why Join BGIS?
Join a newly established team supporting an important community housing portfolio, where your work helps keep systems and data working well for the people who rely on them.
✔ Hybrid working arrangement
✔ Meaningful work supporting residential properties and communities
✔ Career development opportunities within a global organisation
✔ A supportive and inclusive team environment
✔ Spot recognition vouchers and a $2,000 employee referral bonus
✔ Access to Flare discounts across retailers, energy providers, utilities and more
✔ Fitness Passport access for you and your family
✔ Employee Assistance Program and wellbeing initiatives
✔ Two paid volunteer days each year
✔ Career opportunities through secondments and internal mobility
✔ Endorsed by WORK180 as an employer of choice for women
✔ Recognised as a Top 101 Workplace for Women in 2026 by WORK180
As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally.
How To Apply
If you are a curious and supportive systems professional who enjoys solving problems and helping others, we would love to hear from you.
BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.
Eligibility
Applicants must have full working rights in Australia.
Join a newly established team delivering meaningful outcomes for communities across South-East Melbourne.
Explore more opportunities at https://apac.bgis.com/careers/