Accountabilities
• On-site technical support and implementation (maintenance, troubleshooting etc.)
• On-site trainings for Engineers
• Remote customer support
• Support in acquiring service contract and spare parts sales by identifying customer needs, promoting relevant solutions, and capture business opportunities during field interactions.
• Act as the primary point of contact for customers during field service projects. Cooperate to meet customer demands.
• Maintain detail records of field activity including technical report and maintenance logs and compliance documentation. Provide regular updates on service progress and issue.
• Compliance company policy (QHES etc.) and superior guidance.
Main Responsibilities
• Advise and consult on-site commissioning tasks and troubleshooting activities
- Advise, instruct, and train, if needed, marine engineers (own or partners) for given tasks.
- Identify and resolve the issues using diagnostic tools and technical expertise.
• Document Field Activity
- Maintain accurate records of field activities, including service and working reports, maintenance logs and observation for further reference and compliance. Ensure an economic use of resources.
• Support Service & Spare Parts Business Development
- Proactively identify and assess customer needs for service contracts, maintenance agreements, and spare parts during site visits and remote support.
- Provide technical justification and recommendations to customers to support service contract renewals, upgrades, and spare parts procurement decisions.
- Collaborate with internal stakeholders by sharing customer insights, forwarding qualified leads, and assisting in quotation and proposal preparation as needed.
- Contribute to achieving service and spare parts sales targets through effective on-site influence and customer relationship management.
• Ensure effectiveness project controlling
- Ensuring the correct recording of hours, project controlling (expenditure and income) and forwarding of data for invoicing
• Ensure compliance with Safety and Regulations
- Adhere to safety standards and regulatory requirements during all field activities, implementing best practices to ensure a safe working environment and compliance with company standards.
• Team Collaboration
- Work effectively with other engineers and other parties. Share the insights and ensure comprehensive solution to complex technical issues.
General Skills
• Negotiation skills
• Communication skills
• Local legislation & labor laws
• Reporting & analyzing skills
• Teamwork skills
• WinGD knowledge & business understand
• WinGD quality, safety & environment skills
• English language skills
Professional Skills
• Professional skills in terms of Engine trouble shooting, maintenance and operation knowledge
• Troubleshooting mechanics, control & automation systems
• Indirect leadership of external teams
• Prepare and perform technical and methodology trainings
• Project management (resources, spares, quality, time)
• Theoretical knowledge, 2 stroke engine
• Commissioning & start-up, Mechanical & electrical
Management & Leadership Competencies
• Cost awareness
• Leading sub-supplier’s workers
• Team building
• Problem solving and decision making
Our offer
- An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
- A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
- Award winning and extraordinary products
- Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
- Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
- In-house technology training and professional development opportunities
We kindly ask you to send us your complete application, including an updated CV, diplomas/certificates and a letter of reference.