Sales Centre Parts Advisor

Volvo Group UK – Volvo Truck & Bus North & Scotland

Primary location: Volvo Truck Centre North & Scotland, Glasgow West, G51 4GA.

Alternative: The role may be performed remotely from a Volvo dealer location within the North & Scotland network, supported by regular communication with the wider team.

Volvo Group UK is looking for a Sales Centre Parts Advisor to join our Retail Sales Centre team and play a key role in driving aftersales sales growth across the Volvo Truck & Bus North & Scotland network. This is an exciting opportunity for a commercially focused, customer-oriented individual who enjoys building relationships, identifying sales opportunities and delivering an excellent customer experience. Working internally as part of the Regional Sales Centre team to drive aftersales sales growth. You will be expected to improve and maintain our strong performance in parts sales and drive the conversion of this towards back counter fitted sales. To meet the demands of our customers’ expectations, the sales team must ensure an accurate, consistent, and highly commercial approach to parts sales and delivery, across the dealer region. The team participates in proactive promotional activity encompassing parts and labour sales.

What you will do

• Proactively upsell and cross-sell genuine Volvo parts and all-makes products.
• Promote current parts and labour campaigns across truck, bus and coach products.
• Manage inbound customer communications and parts enquiries across the dealership network.
• Identify opportunities to increase sales and maximise customer spend.
• Drive the conversion of parts enquiries into fitted parts and labour sales.
• Maintain accurate lost-sale reporting and sales pipeline management.
• Work closely with regional parts teams to understand delivery availability, workshop capacity, hours available to sell and customer issues.
• Build strong working relationships with customers, dealerships and internal stakeholders.
• Support proactive promotional activity designed to increase parts and labour sales.
• Ensure all customer interactions are handled professionally, accurately and commercially.
• Work in accordance with Volvo Group UK standards covering health, safety, quality and environmental care.
• Carry out any other reasonable duties requested by your manager.

Who are you?

• A strong sales and customer service focus.
• The ability to identify and maximise sales opportunities.
• Confidence making decisive commercial judgements under pressure.
• Excellent written and verbal communication skills.
• The ability to communicate effectively with customers, colleagues and other stakeholders.
• A proactive, enthusiastic and approachable personality.
• A professional and positive attitude.
• Strong attention to detail and organisational skills.
• The flexibility to manage changing priorities and workloads.
• A team-oriented approach combined with the ability to work independently.
• Strong analytical and marketing skills.
• Awareness of the transport industry and competitor landscape.
• Knowledge of truck, bus, coach and trailer parts would be advantageous.

What’s in it for you?

Alongside your salary we can also offer you some fantastic employee benefits. Here is just some of them:

• Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service)
• Savings and discounts for you, your family and friends on many high street retailers, holidays, hotels, gym memberships plus much more
• Contributory Pension scheme + Health Cash Plan + Life Insurance
• Car Salary Sacrifice Scheme
• Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.