Line of Business
Technology Solutions
Pay Details
$96,900 - $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
The Manager, IT Operations is responsible for leading a team of Database Administrators and Engineers supporting mission-critical Oracle and PostgreSQL database platforms across on-premises, cloud, and hybrid environments. This role ensures the availability, performance, security, recoverability, and operational excellence of enterprise database services that support business-critical applications.
The successful candidate will provide strategic leadership, operational oversight, technical direction, and people management while driving continuous improvement, automation, regulatory compliance, and service reliability. The role requires close collaboration with infrastructure, application, cybersecurity, architecture, vendor, and business teams to deliver highly available and secure database solutions.
KEY ACCOUNTABILITIES
Leadership & People Management
- Lead, mentor, coach, and develop a team of database professionals supporting Oracle and PostgreSQL platforms.
- Establish performance objectives, development plans, succession planning, and career growth opportunities for team members.
- Foster a culture of accountability, collaboration, innovation, and continuous learning.
- Manage staffing requirements, resource allocation, workload prioritization, and operational coverage.
- Conduct performance reviews and provide ongoing feedback and coaching.
Database Operations & Service Delivery
- Oversee day-to-day operation of enterprise Oracle and PostgreSQL database environments.
- Ensure database platforms meet established Service Level Agreements (SLAs) for availability, performance, and recoverability.
- Lead incident, problem, and change management activities related to database services.
- Develop and maintain operational standards, procedures, and support models.
- Coordinate production support activities, including planned maintenance and emergency response.
Platform Reliability & Performance
- Ensure optimal database performance through proactive monitoring, capacity planning, tuning, and optimization.
- Drive continuous improvement initiatives to increase platform stability, reliability, and operational efficiency.
- Manage database lifecycle activities including installation, upgrades, patching, migrations, and decommissioning.
- Oversee implementation of high availability and disaster recovery solutions.
Security, Risk & Compliance
- Ensure compliance with enterprise security standards, regulatory requirements, and audit controls.
- Lead vulnerability identification, remediation, and patch management initiatives.
- Oversee database access controls, privileged account management, encryption, and data protection strategies.
- Support internal and external audits and remediation activities.
- Maintain operational risk registers and mitigation plans.
Backup, Recovery & Business Continuity
- Establish and maintain enterprise backup and recovery standards.
- Ensure successful execution and validation of backup and recovery processes.
- Lead disaster recovery testing and business continuity exercises.
- Ensure recovery objectives (RTO/RPO) align with business requirements.
Cloud & Infrastructure Management
- OCAC – Oracle Cloud at Customer is TD banks strategy for Cloud. Sound knowledge of Oracle EXACC such as X10 and X11 is required.
- Support database platforms deployed on-premises and within public/private cloud environments.
- Partner with infrastructure and architecture teams on cloud migration and modernization initiatives.
- Manage Oracle Cloud, Exadata, Linux, storage, and platform integration as required.
- Evaluate and implement emerging database technologies and operational best practices.
Automation & Continuous Improvement
- Promote Infrastructure-as-Code, automation, and self-service capabilities.
- Identify opportunities to reduce operational overhead through scripting, orchestration, and process automation.
- Drive adoption of monitoring, observability, and operational analytics solutions.
- Establish metrics and reporting to measure platform health and operational performance.
Vendor & Financial Management
- Manage relationships with technology vendors and service providers.
- Participate in budgeting, forecasting, and capacity planning activities.
- Oversee software licensing compliance and technology lifecycle planning.
- Evaluate vendor solutions and support contract negotiations.
Stakeholder Management
- Partner with application owners, technology leaders, architects, cybersecurity teams, and business stakeholders.
- Communicate operational risks, service health, and strategic initiatives to leadership.
- Provide executive reporting on key operational metrics, incidents, and improvement initiatives.
- Lead cross-functional initiatives supporting organizational objectives.
EDUCATION & EXPERIENCE
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Equivalent combination of education and experience may be considered.
- 8+ years of progressive IT experience supporting enterprise database environments.
- 3+ years of leadership experience managing technical teams.
- Extensive experience administering Oracle Database platforms.
- Strong experience supporting PostgreSQL database environments.
- Experience in highly regulated, mission-critical enterprise environments.
- Experience managing production support teams operating within 24x7 service models.
Technical Expertise
- Oracle Database (19c, 26ai or later).
- PostgreSQL administration and performance tuning.
- Oracle RAC, Data Guard, ASM, RMAN.
- High availability and disaster recovery architectures.
- Linux/Unix operating systems.
- Database monitoring and observability tools.
- Cloud database technologies and hybrid cloud architectures.
- Backup and recovery solutions.
- Scripting and automation using Shell, Python, PowerShell, or similar technologies.
Preferred Qualifications
- Oracle Certified Professional (OCP) certification.
- PostgreSQL certification or equivalent experience.
- ITIL Foundation or higher certification.
- Experience with Oracle Exadata and Oracle Cloud Infrastructure (OCI).
- Experience with cloud platforms such as Azure, AWS, or Google Cloud.
- Experience with DevOps, CI/CD, Infrastructure-as-Code, and automation frameworks.
- Experience supporting large-scale financial services, healthcare, telecommunications, or other regulated industries.
Leadership Competencies
- Strategic Thinking
- Operational Excellence
- People Leadership
- Decision Making
- Stakeholder Management
- Risk Management
- Accountability
- Continuous Improvement
- Communication and Influencing Skills
- Customer Focus
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only)
Sans Objet