Operate the Digital Solutions provided by SICPA and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
Perform configuration changes and deployment of new versions.
Respond to Incidents and Requests escalated by Digital Operations L1 Support
Update Incidents and Requests in Ticketing tool
Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
Perform Root Cause Analysis, document findings and drive corrective actions
Escalate Incidents and Requests to L3 Support where appropriate.
Maintain Knowledge Base
Contribute to the maintenance of Process Documentation
PROFILE
You have a Bachelor’s degree or equivalent in Information Technology, Engineering or related. Certifications would be an advantage.
You have experience in deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management. Experience in project management is an advantage.
Familiarity with scripting and automation tools such as Bash, Python, Postman, and CI/CD platforms including ArgoCD and Argo Workflows.
Excellent analytical and problem-solving abilities
Strong stakeholder management, customer service, communication, and documentation skills.
Highly organized with the ability to prioritize tasks and manage multiple activities in a fast-paced environment.
Fluent in Malay and English; additional language skills are an advantage.
ITIL certification is a plus.
A proactive, resilient team player who thrives under pressure, embraces continuous learning, and is willing to work shifts, on-call schedules, or travel when required.
JOIN US!
We offer an exciting and challenging role, with great potential for personal development and a truly global impact. Help us contribute to a more secure world and enable trust in the digital society!