Buildings Order Management Specialist in Cavite, Philippines

Are you passionate about delivering exceptional customer experiences and solving problems in a fast-paced environment? Join Schneider Electric's Buildings team and become a trusted partner to customers across the U.S. and Canada.

As a Buildings Order Management Specialist, you'll be at the heart of the customer journey, supporting inquiries related to orders, deliveries, pricing, refunds, replacements, and more. Through phone, email, and chat, you'll provide timely solutions, build strong customer relationships, and help ensure a seamless experience from order placement through fulfillment.

What You'll Do

• Serve as the primary point of contact for customer inquiries and order-related concerns.
• Investigate issues, identify solutions, and provide clear and timely updates to customers.
• Support order fulfillment activities, including pricing, refunds, replacements, and credit processing.
• Handle escalations with professionalism and a customer-first mindset.
• Collaborate with internal teams to resolve issues and improve customer satisfaction.
• Utilize systems such as SAP, S/4HANA, iPortal, mySchneider, and other digital tools to manage customer requests effectively.
• Identify opportunities for process improvements and contribute to a culture of continuous improvement.

What We're Looking For

• Bachelor's Degree in any 4-5 year course
• Prior BPO or shared services experience, an advantage.
• Willingness to work in a hybrid work setup during US business hours in Rosario, Cavite.
• Strong communication and customer service skills.
• A proactive problem-solver who thrives in a dynamic environment.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong analytical and critical-thinking capabilities.
• Confidence working with customers and global stakeholders.

What's in it for me?

• A collaborative team environment where your contributions directly impact customer loyalty
• Opportunities for professional development and career growth within a dynamic organization
• Exposure to cross-functional operations and diverse business challenges
• A role where every day brings new opportunities to solve problems and make a difference

Ready to deliver exceptional customer care? Apply today and join a team that values your impact!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.