Branch Administrator

We Elevate... You

At Schindler Ltd (UK), our elevators, escalators, and moving walks safely transport more than two billion people every day through buildings, airports, railway stations, and other transportation hubs around the world. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities and helps make places more accessible, inclusive, and sustainable for all.

We combine innovation, safety, and high ethical standards, fostering a culture of respect for one another and for the world around us. By joining us, you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together, we continue a proud legacy of excellence and innovation that began in 1874.

Join us as a

We are looking to recruit a Branch Administratorto join our Team based in our Bellshills Office in Scotland. The successful candidate will support our Service Leader teams by providing accurate and timely administrative support for existing installation operations ensuring the business unit achieves its sales and operational targets and contributes positively in growing and retaining the existing maintenance portfolio.

Your main responsibilities

In this role, you'll be responsible for

• Responsible for proactively identifying and coordinating service and repair activities for open jobs
• Ensure accurate execution and documentation in systems, monitor job progress, and inform customers of status updates, timelines, delays, and completion of works to deliver excellent customer service through collaborative planning and discussions in the background
• Proactively drive closure of completed jobs and verify that all executed works are correctly processed for invoicing and reporting purposes
• Maintain and process all worksheet and timesheet data including payroll relevant documents
• Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to line manager
• Maintain and display a professional decorum in all dealings with customers, especially complaint handling
• Register and modify non-financial account & contact data incl technical database

Who you are

• Outstanding communication skills, with customer service etiquette
• Proficient use of Office 365 (Excel, Word, PowerPoint, Outlook). SAP experience will be highly beneficial
• Construction, Services and related industries preferred but not essential
• Excellent customer service skills with internal and external stakeholders
• Excellent time management, planning and analytical skills, with strong attention to detail
• Strong organisational and time-management skills
• Problem-solving attitude and ability to work under pressure
• Excellent communication skills at all levels, including a wide range of stakeholders within the business
• Self-starter and entrepreneurial
• Continuously drives & improves processes & systems
• High degree of accuracy and attention to detail
• Ability to work independently and as part of a team
• Agility and adaptive approach to change

What’s in it for you?

When you join Schindler, you'll be rewarded with a competitive package designed to support your wellbeing, career development and work-life balance, including:

• Competitive salary with a discretionary annual bonus

• 25 days’ holiday plus bank holidays, and an annual paid volunteering day

• Pension scheme with 6% company contribution

• Comprehensive life assurance

• Enhanced family leave

• Private medical cover with a trusted provider, plus 24/7 virtual GP access

• Employee Assistance Programme offering confidential support

• Free eye tests and eyewear discounts

• Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.