Warsaw , Poland
Legal , Customer Service
Are you a German speaker looking to develop your career in an international environment?
Join Ryanair’s Customer Service Legal Team and support the management of customer claims across multiple European markets. This role offers an excellent opportunity to gain experience in legal case administration, customer communication, and cooperation with legal stakeholders across Europe.
Previous legal experience is not required. Full training will be provided.
Description
Managing and processing customer legal claims in accordance with company procedures
Reviewing, preparing and maintaining case documentation and legal files
Responding to written correspondence in German and English
Supporting internal and external legal teams with case administration
Liaising with customers, lawyers, courts and other legal bodies across multiple jurisdictions
Monitoring case progress and ensuring records, databases and systems are kept up to date
Supporting the timely resolution and payment of legal claims
Assisting with the interpretation and handling of legal claims and court correspondence
Reporting issues, risks and potential solutions to management when required
Providing administrative support to the Customer Service Legal Team and participating in ad hoc projects
Fluent German (written and spoken) and a good command of English
Previous experience in Customer Service, Administration, Claims Handling, Legal Support or a similar role would be an advantage
Strong organisational, written and verbal communication skills
Ability to understand and interpret legal claims and legal correspondence
Excellent attention to detail and ability to maintain accurate records
Ability to manage a high volume of work and meet deadlines in a fast-paced environment
Strong problem-solving skills and ability to work independently
Ability to remain professional, diplomatic and tactful when dealing with challenging situations
Good knowledge of Microsoft Office
Flexible and proactive approach to work
Ability to work effectively both independently and as part of a team
Additional European language skills would be considered an advantage
Full training and onboarding support
Hybrid working model available after the first 4 months of cooperation
Career development opportunities within Ryanair
International and multicultural working environment
Employee discounts and company benefits
Team events and integration activities
Changes to our Application Process.
We are in the process of making a number of changes to our application process and overall candidate experience. This will occur in a number of phases and you may be required to create a new candidate profile or input some additional info for your application to be progressed. If you have already successfully applied for a role, we kindly ask that you do not re-apply for this. Our teams will be in touch by phone or email if we wish to progress your application to the next stage.
Thank you for your understanding and patience at this time and we wish you the best of luck with your application.
Apply on Ryanair’s careers page