Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
MAINPURPOSE
Reporting to theHead ofTechnicalOperations,SEAthis roleis responsible forupholding the highest technical quality standards in watch repairs, directly contributing to the excellence of sales and after-sales services.
KEY RESPONSIBILITIES
1. Technical Quality Control & Assurance
Conduct comprehensive technical quality control inspections on all watch repairs, ensuring strict adherence toestablishedprocedures and brand specifications.
Document and escalate quality control failures to theHead of TechnicalOperationsforappropriate resolutionand further processing.
Maintainaccurateand comprehensive records of all quality control failures.
Proactivelyidentifyand report technical issues, contributing to continuous improvement initiatives and providing constructive feedback to management.
2. Operational Compliance & Workstation Management
Adhere strictly to servicecentrepoliciesregardingauthorized repairs, ensuring no unauthorized watches or non-watch products are serviced.
Ensure the proper disposal or storage of used spare parts,maintaininga clean, organized, and safe workstation.
Maintain all equipment inoptimalworking condition tofacilitateeffective daily operations.
3. Inventory Support
Assistwith periodic stock counts and inventory management asrequired.
REQUIREMENT
Goodvisual acuityandmeticulous attention to detail.
Noformalpriorexperienceina comparableroleismandatoryas training will be provided,butprior experience in quality control or the watch industry is highlyadvantageous.
Proven ability to work autonomously anddemonstrateself-motivation, coupled with strong interpersonal skills and a collaborative team-player mindset.
Proficiencyin standard computer applications (e.g., MS Office Suite, internet browsers, email); familiarity with SAP is a plus.
Strong collaborationrequiredwith both Technical and Adminteamsaswellstrong functional line of reporting withline manager.
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Apply on Richemont’s careers page