We are looking for a tech-savvy, empathetic, and solution-oriented Technical Customer Support Specialist to join our clients' international team in the telecommunications sector.
If you are a German speaker, who loves solving puzzles, explaining tech in simple terms, and making customers smile, you’ll fit right in!
key responsibilities
- Provide specialized and personalized technical support to customers, ensuring effective and timely problem resolution.
- Identify, diagnose, and solve technical issues related to telecommunications services.
- Manage customer relationships, ensuring maximum satisfaction.
- Integrate a culture of continuous improvement and participate in innovative training programs.
skills
- Native or Advanced Fluency in German (Mandatory).
- Interest and/or previous experience in fiber optics, networks, and technical troubleshooting (valued).
- Strong affinity for technology, with good IT and systems knowledge.
- Excellent communication skills and customer orientation.
- Previous experience in customer support (prefered).