Are you fluent in both German and English?
Do you have a passion for customer satisfaction and a knack for problem-solving?
We are currently recruiting a Customer Support Assistant to join the Retention Line for one of Switzerland's largest telecommunications companies.
If you are looking for an opportunity to grow professionally and are ready to take on this challenging role, then we have the perfect opportunity for you!
Do you feel up to this challenge?
Bring your talent and apply today!
key responsibilities
- The primary goal of a retention line is to prevent customer churn (i.e., customers leaving the company).
- Agents working in this line are trained to identify the reasons why customers want to cancel and to offer solutions to keep them.
- Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems.
- Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay.
- Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships.
skills
- excellent communication skills in German and English;
- solution oriented;
- Experience in Sales
- Experience in a call center;
- strong Commitment for a long term project;
- good PC skills.