Are you fluent in German and English, with a passion for problem-solving and the automotive world? We are looking for a proactive Buyer Claim Support Specialist to join a fast-growing pioneer in online automotive auctions. In this role, you will go far beyond standard customer support, acting as the trusted mediator who ensures fairness, speed, and integrity across every transaction.
As a key part of our team, you will investigate vehicle disputes, mediate win-win outcomes for post-auction claims, and turn challenging post-sale situations into long-term client loyalty. In return, you receive a dynamic, international team environment in Lisbon with clear opportunities to accelerate your career in the thriving automotive tech sector.
If you have a sharp eye for detail and are ready for your next big challenge, apply now!
key responsibilities
Your role
- Claim Reception & Validation
o Monitor and review claims submitted via Salesforce (SF) and email.
o Assess if claims meet eligibility criteria based on terms and conditions.
- Claim Evaluation & Decision Making
o Review buyer-provided evidence and internal data.
o Conduct additional checks using internal tools if necessary.
o Request missing information from buyers or selling countries when needed.
o Process claims according to protocol, including financial settlements and communication.
- Follow-Up on Pending Claims
o Track and resolve cases requiring additional information.
o Ensure timely payments for approved claims.
- Buyer Communication & Case Resolution
o Provide buyers with clear and justified claim decisions via email.
o Explain the reasoning behind each resolution.
- Timely Processing & Prioritization
o Ensure all claims are addressed within 24 hours.
o Prioritize urgent and older cases while maintaining regular follow-ups.
skills
Your skills
- high school diploma (mandatory);
- call center experience (mandatory);
- fluent level of German (C2 level or Native);
- advanced English (C1);
- resilience and commitment to the project;
- customer focus;
- customer orientation,