Are you ready to dive into the fascinating world of automotive commerce? We're looking for a dynamic and organized French-speaking professional to play a crucial role in supporting vehicle purchase and sales operations for a leading company in the automotive sector.
If you have a passion for logistics, contracts, and business management, and are fluent in French, this is your opportunity!
key responsibilities
- Claim Reception & Validation o Monitor and review claims submitted via Salesforce (SF) and email. o Assess if claims meet eligibility criteria based on terms and conditions.
- Claim Evaluation & Decision Making o Review buyer-provided evidence and internal data.
- Conduct additional checks using internal tools if necessary.
- Request missing information from buyers or selling countries when needed.
- Process claims according to protocol, including financial settlements and communication.
- Follow-Up on Pending Claims o Track and resolve cases requiring additional information.
- Ensure timely payments for approved claims.
- Buyer Communication & Case Resolution
- Provide buyers with clear and justified claim decisions via email.
- Timely Processing & Prioritization o Ensure all claims are addressed within 24 hours.
- Prioritize urgent and older cases while maintaining regular follow-ups.
skills
- fluent in French (written and spoken) - C2 level or Native;
- good command of English (written and spoken) - minimum C1 level;
- excellent organizational and time management skills;
- clear and effective communication skills;
- attention to detail and accuracy in managing contracts and documentation;
- knowledge of logistics and transport processes (preferred);
- previous experience in administrative support or business management roles (preferred);
- good English communication skills;