Sales / Direct Customer Success / Direct Customer Care
32/F, 118 Connaught Road West, Sai Ying Pun, Hong Kong
Ready to transform a business and make an impact? Apply now and build the future with us!
Join Odoo, a growing ERP software company with a cutting edge product, a huge global community, as well as a fun and exciting work environment.
Users of Odoo
16,000,000
75% YoY
16 / 336
About Odoo
With a mission to enhance the efficiency and performance of every business, Odoo offers all-in-one open-source software covering 70+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. It's flexible for businesses of all scales and industries, and with a more affordable price. Odoo effortlessly becomes the preferred choice for entrepreneurs across the globe.
Join a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. As a Customer Care Manager in our Customer Success Team (Direct), you'll be responsible for our existing customer portfolios. You'll be handling your own portfolio of different companies within the APAC region using Odoo as a software solution for their business processes. The companies you'll be in touch with are end-customers of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers, to partner with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team.
Managing a portfolio of +/- 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
Facilitating the successful onboarding of new customers
Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
Supporting our Sales Team by identifying opportunities of development
Rating
Technical complexity
Rating
Rating
0 - 2 years relevant experience in customer service, customer care, and/or account management
Immediate Availability
Internship are welcome
VALUES
You are able to work in a fast-paced start-up environment with a hands-on attitude
You are open-minded and can react to change with agility
You are a quick and autonomous learner
You have an entrepreneur mindset and are not afraid to take appropriate initiatives
Willing to contribute to great company culture
MUST HAV E
Bachelor degree or higher
Bilingual (English + Vietnamese)
Highly organised and autonomous
Excellent communication skill
Problem solving attitude
Time off
Sponsored Events
Work-life Balance
Eat & Drink
15 days of annual leaves, compensation leaves, sick leaves
Friday happy hours, great team buildings, sports activities, company dinners
Flexible working hours, work from home benefit
Coffee, tea, fruit and snacks are provided at all time
Insurance Benefit
Gratuity
Company Culture
Great Location
Medical, dental, mental and life insurance provided
End-of-year payment
Young, dynamic and international environment
Opposite of MTR exit A2, Sai Ying Pun
Watch. Feel. Apply.
See how we support our people's growth and celebrate success.
Want to see what you'll sell?
See how our software transforms daily business operations.
Odoo Experience on YouTube
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
Watch now
Apply on OpenERP’s careers page