Customer Success Manager - Africa (Portuguese Speaker)
Sales / Indirect Customer Success
Standard Chartered Head Office, 3rd Floor, Chiromo, 48 Westlands Road, 00100 Nairobi, Kenya
As a Customer Success Manager, you will represent the long lasting commercial point of contact of all your customers.
About the job
This position is exclusively for Portuguese speakers
As a Customer Success Manager, you will represent the long lasting commercial point of contact of all your customers. You will ensure customer satisfaction as well as the development of their businesses by offering new features and renewing their Odoo contracts. You will be in contact with financial directors, IT directors and CEOs of small and large companies, and you will revolutionize the way they work
The business scope of Odoo is so large that you'll never stop learning, and with a bit of creativity, you'll have a solution to most of your clients' pain points. With such a scope, you'll quickly master all aspects of entrepreneurship, to advise clients as an expert. It's not all about sales, it's also about providing value to your clients
This position requires a proactive individual with a result-oriented mindset
You'll never get bored!
Manage a portfolio of existing clients in Africa
Analyze and understand your clients' IT projects in depth: you will be their Odoo sales expert!
Identify potential future sales: Increase the use of your customers' software by offering them the best package available for Odoo
Present the new product (new applications, features and versions) to end users
Negotiate contract renewals: from monthly subscriptions to multi-year subscriptions
Bachelor or Master Degree in Business
Strong business knowledge and curiosity
Genuine interest in software products
Fluent in Portuguese
Excellent communication skills
Strong relationship and negotiation skills
We work with our customers in two ways...
For the implementation of Odoo, customers may choose to work directly with Odoo or engage an Odoo Partner
In both scenarios, Odoo remains actively involved and maintains direct contact with the customer throughout the process
Direct Services 🔑
Odoo manages both the commercial relationship and the implementatio
Best fit when client needs are standard and fully covered by Odoo
Everything handled directly by Odoo teams
For large customers that will be in touch with our Mid-Market & Corporate team
Odoo manages the commercial relationship and is responsible for the implementation
Indirect Services 🤝
Used when client needs go beyond Odoo’s internal scope, such as:
- Custom integrations
- Specific localisation (e.g. accounting, payroll) not yet supported by Odoo
Odoo Partner manages implementation and consultancy
Odoo manages the commercial relationship with the customers, and the Partner is responsible for the implementation
Partners offers local project management, as well as custom development when needed
Full-time Role
A 40-hour work week with one designated work-from-home day per week
Activities & Wellness
Employee well-being matters to us. We organize company-funded sports and wellness activities and provide healthy options like fresh fruit to promote a balanced workplace
Remuneration
A fixed base salary with quarterly commission opportunities based on sales performance, within a full-time permanent employment structure
Training
Well structured on-boarding and continuous training on the job
Odoo Experience on YouTube
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
Watch now
Apply on OpenERP’s careers page