SAP DBM (Dealer Business Management) Senior Consultant

NTT Data · Cyberjaya, Malaysia

About the role

Do you love challenges?

We are looking for a highly experienced SAP DBM Senior Consultant (L3) to provide advanced Application Management Support (AMS) for SAP Dealer Business Management (DBM), Vehicle Management System (VMS), Warranty, and Automotive SD/MM processes.

The Senior Consultant will lead complex issue resolution, oversee design improvements, coordinate across multiple functional and technical teams, and support key stakeholders. This role requires strong DBM domain mastery, leadership-level coordination, and deep cross-module integration expertise.

Key Responsibility Areas

AMS & Production Support

  • Lead resolution of complex, cross-functional DBM issues across SD/MM/FI/CO.
  • Perform in-depth root cause analysis and define long-term preventive solutions.
  • Oversee stability of operational cycles (workshop operations, billing, closing).

Senior-Level SAP DBM Functional Expertise

  • Lead configurations for:
    • Vehicle Sales & After-Sales
    • Workshop Service Operations
    • Warranty processes & validations
    • Vehicle Master Data (VMS integration)
    • SAP DBM pricing, vouchers, coupons, condition-based pricing
    • Able to perform ABAP task
  • Support end-to-end service order lifecycle & appointment processes.
  • Provide expert advisory in automotive dealership processes.

SAP SD/MM/FI Integration

  • Resolve complex integration issues across SD, MM-IM, FI-CO.
  • Lead impact assessment for new enhancements, CRs, or process changes.
  • Ensure end-to-end correctness of billing, pricing, tax, goods movement, and account postings.

Enhancements, Solution Design & Project Coordination

  • Lead requirement gathering workshops with business stakeholders.
  • Prepare and validate Functional Specifications for complex CRs.
  • Coordinate with ABAP, PI/PO, Integration & Basis teams for delivery.
  • Oversee SIT, UAT, regression testing cycles and ensure smooth transport management.

Leadership & Cross-Team Coordination (Key focus area)

  • Act as primary coordinator for DBM-related initiatives within AMS & projects.
  • Align efforts between functional teams (SD, MM, FI), technical teams, and customer stakeholders.
  • Lead discussions with customers during escalations, workshops, and planning sessions.
  • Mentor L1–L2 consultants and ensure knowledge sharing within the team.

Convince us with your potential!

Qualification, Critical Knowledge, Skills & Experience

  • Minimum 6+ years SAP DBM / VMS / Automotive SD-MM experience with multiple full lifecycle cycles.
  • Strong hands-on configuration in DBM modules, Warranty, and VMS.
  • Deep integration understanding across SD, MM, FI/CO.
  • Proven experience handling complex incidents and large-scale CRs.
  • Experience in SAP ECC and/or SAP S/4HANA Automotive.
  • Strong documentation, analytical, and presentation skills.

Preferred Skills

  • Knowledge of SAP Warranty Management.
  • Experience with S/4HANA Public/Private Cloud.
  • Ability to perform basic ABAP debugging (advantage).

Soft Skills

  • Excellent coordination and stakeholder management abilities.
  • Strong communication; able to lead customer-facing discussions.
  • Proactive, structured, solution-oriented mindset.
  • Ability to manage and mentor junior consultants

Apply on NTT Data’s careers page

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