Sales & Customer Service Advisor

Metsä Wood

Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. The products of Metsä Wood, Metsä Group’s wood products business, include Kerto® LVL, birch and spruce plywood and further processed sawn timber. Our products made of northern wood store carbon, and play an important role in combating climate change. 

We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: metsagroup.com/metsaforall.

This recruitment is carried out anonymously

We are looking for a motivated and ambitious Sales & Customer Service Advisor to join our team in Boston, Lincolnshire. This is an exciting opportunity for a developing sales professional who enjoys building relationships, identifying opportunities, and helping customers find the right solutions while delivering excellent customer service. As part of our sales team, you will play a key role in driving customer growth, generating sales opportunities, and supporting customers. We are looking for someone who is enthusiastic about sales, enjoys working with customers, and is motivated by achieving results.

This role would suit someone who has gained experience in internal sales, customer service and account support, or a business-to-business environment and is looking to develop their career in sales. You will be naturally curious, commercially minded, enjoy speaking with customers, and be motivated by helping grow customer accounts and delivering results.

What will you do?

• Develop strong relationships with customers to identify sales opportunities and support business growth.
• Work closely with Account Managers to create and deliver joint growth plans through product reviews, market insights, and customer initiatives.
• Proactively contact customers to generate new business opportunities, discuss historical purchasing trends, build load opportunities, and support sales targets.
• Handle incoming calls, customer enquiries, and orders confidently and efficiently, using each interaction to support sales opportunities while maintaining high service standards.
• Investigate and resolve customer concerns and complaints professionally, identifying opportunities for continuous improvement.
• Collaborate and build strong relationships with internal teams to ensure customer requirements are met regarding stock availability, deliveries, and order fulfilment.
• Promote Metsä Wood products, services, promotions, and value-added solutions to maximise sales opportunities.
• Monitor and analyse sales performance, product trends, and customer activity, using insights to identify opportunities for growth.
• Utilise CRM systems effectively to manage customer relationships, sales activities and orders, opportunities, and follow-up actions.
• Use business reporting tools, data, and sales and operational reports to make informed commercial decisions, recommend actions to improve performance, follow up opportunities, and resolve issues.
• Participate in training and development activities to continually enhance your sales, product, and commercial knowledge.

What are we looking for?

• Passion for building customer relationships and identifying sales opportunities.
• Confident communicator with the ability to engage customers and influence positive outcomes.
• Self-motivated with a proactive approach to achieving targets and delivering results.
• Adaptable and eager to learn in a fast-paced commercial environment.
• Strong commercial awareness and an interest in developing sales skills.
• Ability to analyse data and use information to identify trends and opportunities.
• Confident making proactive outbound sales calls and engaging with customers.
• Strong organisational skills with the ability to manage multiple priorities.
• Strong numeracy and analytical skills, with the ability to solve problems and make sound decisions.
• Excellent attention to detail and accuracy.
• Confident user of CRM systems and Microsoft Office applications.
• Flexible to meet business needs. Core hours are 37.5 hours per week.

Career in the new era at Metsä Group

An international growth business – build a successful career in renewable products. The forest industry is a prime example of the bioeconomy and circular economy, and shows the way to the future. Megatrends such as urbanisation and rising living standards are driving Metsä Group’s business and the shift to renewable fossil free raw materials and products. With us, you’ll have a front seat view of the market – developing the business with a long-term perspective with our international partners and customers. 

Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it.

We offer our employees a wide range of fringe benefits, including comprehensive occupational health care, and extensive training and development opportunities. To support wellbeing at work, we encourage our employees to take advantage of culture and bicycle benefits.

In addition we also offer

• A company that understands the importance of a work-life balance. 25 days holiday plus bank holidays with various service-related increments.
• You can count on our commitment to your growth and development. Training, mentoring and coaching tailored to each individual’s development needs
• Membership of the Me @ Metsa reward platform providing access to discounts and offers from 100’s of popular retailers
• Employee Assistance Programme, providing free and confidential support 24/7 including financial, legal and wellbeing support
• Cycle to work scheme
• Free On-site parking

Enter a new era in your career, welcome to Metsä Group!

Anonymous recruitment - this is how it works

This is an anonymous recruitment process. The gender and date of birth of the applicant are not asked for on the application form. Personal details such as name, mother tongue, time of studies, name of educational institution and contact details are hidden until the interview stage. Attachments (such as CVs) are also hidden.

Recruiters have access to the contact details of those invited for interview once the applicant has been selected for interview.

Our system will guide you through the application process. The questions on the application form will help you present your skills and experience anonymously. Answer all questions carefully. If you’re invited for interview, your CV will be displayed to the recruiters to support the interview.

Read more and watch the video on anonymous recruitment.

Would you like to know more? Contact us!

Because the application process is anonymous, we don’t record any information about people who contact us. So don’t hesitate to call us if you have any questions about the position or the recruitment process itself.

What happens next?

Click on the link above to apply. Note that attachments won’t be visible in anonymous recruitment until the interview stage, so it’s important to fill in the application form carefully. Please send your application as soon as possible, as we’ll already start processing applications during the application period. Please include your cv and salary request. You’ll receive a confirmation message the next morning after your application has been received.

We wish you the best of luck!