Customer Fulfilment Centre Administrator

Our Distribution Centre is the heart of our business and plays a pivotal role in ensuring we have the right products in-store at the right time. It also houses our e-commerce function ensuring all of our valued online customers receive their orders on time and in full, in our beautiful packaging. Our DC team are responsible for the receiving, processing, picking & packing and dispatching of all our beauty-full products.

The Role You Could Play

We are on the lookout for a dynamic and proactive Full Time Customer Fulfilment Centre (CFC) Administrator to work behind the scenes at our Distribution Centre (DC) on an Afternoon Shift (2:30pm-10:30pm).

As the CFC Administrator you will ensure all online orders are processed and fulfilled in an accurate and timely manner, whilst delivering on quality control standards.

It is a fast-paced role that requires a proactive approach in addressing any procedural or stock issues that may impact the smooth running of the CFC business.

The main responsibilities of this position include, but are not limited to:

• Ensure all orders are entered into Blue Yonder in a timely manner and fulfilled to company standards

• Work with eCommerce team to maximise revenue including campaign assistance and promotions

• Coordinate with AUSPOST/STARTRACK and other courier vendors to ensure timely delivery to our customers

• Coordinate transferring of stock from DC for fulfilment of online orders

• Customer service contact point for outstanding orders and discrepancies

What You Will Bring

You will have at least 12-months experience in a warehouse environment or fulfilment role with a strong understanding of computer based fulfilment systems and online order systems.

Our ideal candidate will also demonstrate the following

• Ability to work independently, efficiently and take initiative

• Ability to lead and work within a team creating a positive work environment

• Ability to learn and use warehouse management systems

• Strong attention to detail

• Customer service skills and the ability to translate this into the final product

Your Life At MECCA

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Some of our other team member benefits include

• Professional development programs and first-class digitised learning offering 

• Health and well-being initiatives

• Reward and recognition programs

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy. 

There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way. 

To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit http://www.mecca.com.au/careerswww.mecca.com.au/careers