Director of Product - Customer Core & Entitlement - - 23074 - Macquarie Group
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Director of Product - Customer Core & Entitlement
Additional office locations
Sydney
Job ID
Date
18-Sep-2026
Permanent - Full time,
BFS - Director of Product
Every customer relationship at Macquarie starts with the same question: who is this customer, and what are they entitled to do. Customer Core & Entitlements is the team behind the answer - the platform of record for customer data, entitlements and access across every Banking and Financial Services product, from Personal Banking to Business Banking to Wealth. Following the recent retirement of our legacy customer relationship management system and the modernisation of our core platforms, we are looking for an experienced product leader to guide the next phase of our platform roadmap.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
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in this role you will build and coach a team of Product Managers, you will establish how they approach discovery, prioritisation, delivery and measurement of outcomes for a platform that every other product team depends on. You will work closely with senior stakeholders across Personal Banking, Business Banking, Wealth, Operations and Engineering to ensure the platform's roadmap reflects both the needs of product teams and the bank's broader customer data and entitlements strategy, setting the strategic direction for how customer and entitlements data is originated, serviced and consumed, and communicating that direction clearly across the organisation .You will operate with an awareness of the platform's regulatory footprint, given its role in customer data and access control across a regulated bank - including obligations under APRA CPS 234 (Information Security) and Australian privacy and data governance requirements . Champion the use of AI across the team, leveraging it as a genuine collaborator across discovery, design and engineering, and as a core capability embedded in the product itself, so customers experience the benefit directly.
What you offer
An outcome-oriented approach to product management, grounded in data and focused on measuring what matters
Demonstrated experience translating platform capability into tangible outcomes for both customers and employees
Extensive experience leading product teams and developing product managers
Evidence of building strong relationships with senior stakeholders at all levels
Experience setting and communicating strategic direction for a product area, ideally one underpinning multiple platforms or teams
Deep understanding of platform and data products - experience in data, identity or entitlements domains highly regarded
Comfort operating in a fast-moving, regulated or complex enterprise environment
Practical experience using AI tools to simplify product workflows and team ways of working, not just to ship AI-powered features
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:
1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.
Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
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