Field Service Consultant – Kongsberg Discovery

Kongsberg Discovery, a subsidiary of KONGSBERG, is a global technology company, providing innovative and reliable solutions for all marine industry sectors including, offshore, subsea and naval. Headquartered in Horten, Norway, the company has manufacturing, sales and services worldwide. Kongsberg Discovery is a market leader in Navigation & Positioning, Sensors and Reference Systems. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable electronics that ensure optimal operation at sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

KONGSBERG – Pro tech ting People & Planet

Navigation & positioning - KONGSBERG - an international technology group

An exciting opportunity has arisen as Field Service Consultant

Key Accountabilities

• Technical education, bachelor, or equivalent combination of experience/education in the related professional field.

• Be customer oriented and “service minded”.

• Passion and patience to support customers and internal stakeholders.

• Ability to handle simultaneous activities and work in a hectic environment.

• Must be able to travel at short notice.

• Must be comfortable with extended travel activity and work tasks controlled by our customers.

• Be a team worker, with excellent cooperative skills towards colleagues and customers.

• Manage English as the official “work language”.

• Ability to work independently, self-driven.

Qualifications and Experience

• Provide excellent level of support to customers by phone, e-mail, and at site, both onshore and offshore.

• Provide customer support through commissioning and service on assigned Field Service product range.

• Supply technical assistance during on-call assignments regarding technical issues.

• Responsible for reporting errors or defects in equipment delivered from KD and suggest improvement actions.

• Provide technical assistance to Sales, After sales, customer, and Field Service team.

• Provide correct documentation when requested.

• Responsible for updating CRM, databases, and documentation after regular services according to Global Customer Support processes.

• Develop own qualifications by participating in internal / external courses and education.