How to Use This Template: Expertly craft a post for the open Front of House Manager position at your organization using this BambooHR job description template as a guide. Simply work with your hiring managers to customize each section to fit your company’s vision for this role.
Front of House Manager Job Description
Full-Time | Onsite | Location
$45,000–$60,000 (Suggested salary range for this role from Payscale )
Why [Company]?
Introduce your organization in 3–5 sentences. This is the perfect place to explain what you do and why your company is a great place to work! For example, here's our bio:
Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here, too. BambooHR has been recognized as a "Best Company to Work For," and we're proud of our team for creating software that makes an impact on the lives of HR pros and employees all over the world.
About Your Role
Give a general overview of what this person will do at your company. For example:
As our Front of House (FOH) Manager, you will be responsible for managing both FOH staff and FOH logistics, ensuring every guest has an exceptional customer experience.
You will spearhead a team of passionate individuals with the goal of meeting each customer's unique needs. You will very much be the face of our brand and therefore must represent our image and reputation to the highest standards.
The ideal candidate will have no problem jumping in to assist with greeting guests, supporting our talented front of house staff, and proactively looking for ways to elevate our guests' experiences. You will also be responsible for managing transactions with customers. Overall, you will keep service running smoothly—and help ensure guests want to return again and again.
Lead the front of house staff and fill in when needed.
Ensure all health and safety standards are rigorously upheld.
Foster positive relationships among the team and with guests.
Ensure orders and customers’ needs are met promptly.
Address issues immediately to ensure a positive outcome for every guest.
Collaborate with other departments and leaders to create unparalleled guest experiences.
Coordinate with internal departments to ensure products and food items are ordered on time and in the proper amounts.
Train new hires while providing ongoing training and continuing education to existing staff.
Organize and communicate weekly staff schedules.
Continuously search out methods of enhancing guest experiences.
What You'll Need to Get the Job Done
List what a qualified candidate needs to do their job effectively. For example:
High school diploma or equivalent
5+ years of experience in a customer service role, leadership role, or food service role
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong attention to detail
Ability to work a flexible schedule, including evenings, weekends, and holidays
What Will Make Us Really Love You
List the soft skills or "nice-to-haves" that will help your candidate be successful. For example:
Previous experience managing and developing teams
A passion for creating memorable experiences for guests
The ability to thrive in a high-stress and busy environment
What You'll Love About Us
Describe your company's benefits, culture, work environment, and anything else that makes your organization stand out. For example:
Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our community to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:
Retirement: 401(k) plan with employer matching
Healthcare: Medical, dental, vision, and mental wellness coverage
Life insurance: Group life insurance through our partner
Charitable giving: Donation matching to a charity of your choice
Time off: Flexible PTO policy with floating holidays
Career development: Professional development reimbursement program
Family care: Parental leave for all new parents
More About Our Company
Add your equal employment opportunity (EEO) statement, a note about required background checks, and other things a candidate may want to know before applying.
We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA) . Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.
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Apply on Icy Waters (Canada)’s careers page