Able to understand and read mechanical plans, drawings, and site layouts
Knowledge of industrial equipment
Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position
Knowledge on how to troubleshoot improperly operating equipment
Willingness and aptitude to learn new mechanical skills
Knowledge of VFD and/or PLC’s in industrial setting preferred
Knowledge of rigging, forklift operation, and confined space entry preferred
Welding, rigging certification preferred
Computer Skills
Ability to perform basic tasks on a computer including Microsoft Office Suite
Ability to perform basic tasks on a mobile device
Microsoft Dynamics 365, Excel abilities are preferred
Energy & Drive
Self-motivated to complete assigned tasks
Will be energized by challenges and drawn towards opportunities
Will be focused on reaching a quality solution which is acceptable to our customer and the business
Organizational
Confident and professional when representing the company
Collaborate with engineering, sales, and service teams to deliver a seamless customer experience
Personal and Interpersonal
A strong sense of customer focus (internal/external)
Professional demeanor in customer-facing roles
Ability to work independently and collaboratively in a team
Quality Assurance
Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions
Contribute to general improvements in the quality and key activities of the department/area
Training
Participate in training where/as required
PEC Core (OSHA 30)
Welding capabilities
Health, Safety and Environment
Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction
To be safety conscious and report any safety hazards to the HSE representative
COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)
401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest
Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information
FREE MDLIVE virtual visits (when enrolled in an NOV medical plan)
FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees)
All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals
All regular full-time employees receive up to 11 paid holidays per year
Responsibilities
RESPONSIBILITIES
Provide immediate, customer-focused support to yield 100% customer satisfaction.
Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components
Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability.
Installation of NOV FMS products as needed by the business
Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products.
Timely and accurate completion of Field Service Reports.
Travel to customers' facilities for service calls and courtesy customer support calls sometimes on short notice.
Identify opportunities for improving processes using Lean tools.
Travel primarily Mon-Fri up to 75% sometimes on short notice
International travel may be required 1-2 times yearly
JOB REQUIREMENTS
Work in harsh environments including rain, snow, heat, and heights with safety harness
Must be able to constantly walk and stand
Must be able to occasionally grasp, climb, balance, crouch, crawl, kneel, reach with arms and hands
Must be able to perform labor actions such as wrenching, pulling, and pushing
Must be able to lift up to 50 pounds
Excellent communication and customer service skills
Ability to work independently in the field and manage time effectively
Ability to work overtime and weekends
Willingness to travel frequently and work in various field conditions
Valid driver’s license and clean driving record
Commitment to safety and quality in all service operations
Must be able to pass a background, drug test, and health screenings
Qualifications
Mechanical Installation/Service Work at least 5 years
OSHA 30, NCCCO Rigger I (preferred)
Welding, rigging, and fork lift operation (preferred)