Service Delivery Specialist

Job Description Summary Join GE HealthCare's Service team and help ensure life-saving medical technologies are supported when they're needed most. By coordinating service activities and helping resolve customer issues, you'll play an important role in keeping critical healthcare equipment available for patient care across South Africa. Job Description What You'll Do Schedule Field Service Engineer visits and coordinate service requests Monitor service activities and follow up on open issues Support customers and help drive timely resolution of service-related inquiries Work with different teams to resolve escalations and improve customer experience Maintain reports and track key service metrics Support initiatives that improve service quality and operational efficiency What We're Looking For Bachelor's degree 1-3 years of experience in customer service, administration, service coordination, operations, logistics, or a similar role Strong organizational and communication skills Good Excel skills (Power BI is a plus) Fluent English Ability to manage multiple priorities and meet deadlines Resilient, customer-focused, and solution-oriented mindset What We Offer Competitive salary, annual performance bonus, medical aid, and retirement benefits A stable role in a global healthcare technology company Supportive team environment and ongoing learning opportunities Exposure to a dynamic, fast-paced service organization The opportunity to contribute to better patient outcomes by supporting the technologies healthcare professionals rely on every day Additional Information Relocation Assistance Provided: No At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.