Description;
We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity (e.g., engine, transmission, electrical, chassis, etc.). This role plays a critical part in ensuring claims are assessed accurately, fairly, and in line with warranty policy, while identifying trends that help reduce warranty costs and improve product quality feedback loops.
Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines
Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage
Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage
Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes
Assess warranty claims across global markets for the assigned commodity
Achieve 100% capacity utilization
Maintain claim mix proportionate to intake volumes
Uphold a 99% quality benchmark in claim assessments
Flag assessment concerns to Team Leads to strengthen claim controls
Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally
3-16 years’ experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis
Skills Required;
Apply on Ford Motor Company’s careers page