As a Technical Writer – AI Knowledge & Content, you create and maintain product knowledge that is used every day by thousands of Exact customers. Your work helps customers quickly and independently find answers to their questions. You translate complex software functionality into clear, reliable and well-structured content that is made available through a variety of channels.
Your content serves as the primary knowledge source for our Support Agent, which uses this information to provide answers to customer questions. You will also create content for release notes, emails and in-product messaging.
And where is your career heading? That’s up to you. The career opportunities are unprecedented. 2,050 enterprising colleagues have already paved the way. Are you on board?
As a Technical Writer – AI Knowledge & Content within the Customer Success department, you have a passion for creating clear, reliable and well-structured product knowledge. In this role, your focus will be on our SaaS product Exact Online and Accountancy customers. You will create English content across a range of channels, including content that is used by our Support Agent, release notes, emails and in-product messaging.
You write, structure, analyse and continuously improve content based on customer questions, user behaviour, feedback and data. You not only focus on what customers need, but also ensure that content is organised logically and consistently so that our Support Agent can effectively use it as a source of information. And that's not all. We can rely on you as a Technical writer – AI knowledge and content to:
Our team is a close-knit group of Product Owners, Technical Writers and Translators. We are passionate about creating high-quality content that enables our customers to get the most out of Exact software. Over the past ten years, we have created a vast amount of content and gained valuable insights into what works and what doesn't. That's why we continuously explore the best ways to create, structure and deliver product knowledge and help to our customers. Your content will serve as the primary knowledge source for our Support Agent, which uses this information to answer customer questions. You will also create content for release notes, emails and in-product messaging.
We are known for our customer focus, creativity and collaborative mindset. Asking for help when needed and offering help whenever possible is part of our DNA. We use Scrum to plan and prioritise our work. Our source language is English, and our translators localises content into Dutch, Flemish, French and German.