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Phone Customer Support Specialist, Manila (UK Support)
We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.
We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.
You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.
We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.
We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.
We hope that's you.
Support our clinics’ patients through a range of conditions, via email and phone
Support our markets in rotating shifts
Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
Identify opportunities to improve our products, processes or service
You’re a natural team player
You love supporting customers through tricky situations
You are fantastic at anticipating other people’s needs
You love learning about new industries and new skills
You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc.).
You have at least 1 year of sales experience, with a proven track record of achieving sales targets and delivering measurable business results
You have an interest in healthcare and wellness, and/or experience in the healthcare space or allied services
You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers
You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
You are willing to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
Experience in a healthcare company is a plus.
Experience in quality assurance and process assurance is a plus.
Experience handling English phone lines is a plus.
Why join Eucalyptus?
Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin , Software , Compound ) across men’s health and well-being, fertility, skincare, and preventative health.
What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.
What’s ahead in the Philippines?
Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.
Why join Eucalyptus?
We are on a growth journey, in the UK alone - we have gone from 0 to 2,000+ patients in just 6 months!
Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world.
Join a diverse team from Oviva, National Health Service (NHS), Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual and many many more.
We are proud to have built a patient-centric platform that provides end-to-end healthcare at scale
Strong culture of work-life balance and supported by flexible working hours
Offer a competitive remuneration package plus government contributions
Fun office parties and team dinners so you can bond with your team regularly
Eucalyptus and brand merch designed by our very own in-house creative team
Apply on Eucalyptus Health’s careers page