Seeking a versatile Change Management Lead to serve as the vital link between technical innovation and organizational achievement. In this high-impact capacity, you will spearhead the people-centric strategy for our Salesforce evolution, ensuring the realization of system ROI through the creation of a robust adoption framework. This role requires a blend of strategic vision and tactical delivery, where you will convert intricate technical updates into user-centric training assets and maintain full accountability for the training roadmap. By partnering with cross-functional stakeholders to develop role-based curricula and managing post-launch Hypercare support, you will utilize adoption analytics to drive sustained proficiency and transform enterprise-wide system engagement.
This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support.
Framework Development & Strategic Consulting
Designs, develops, establishes, and maintains a change management framework rooted in best practices.
Consults with project teams to identify root cause issues within established processes.
Assesses the impact of changes and provides guidance on communication plans.
Tactical Task: Leads Pre-Launch Change Impact Analyses to review Current vs. Future States and drafts targeted communication cadences (e.g., T-Minus 3 weeks teasers, WIIFM messaging).
Resistance Management & Process Improvement
Identifies resistance gaps and develops actionable solutions to address them.
Partners with senior leadership to eliminate barriers and ensure the execution of change management plans.
Facilitates the mapping of key business processes and suggests improvements.
Drives the change management strategy by prioritizing requests, determining scope, and developing risk mitigation strategies.
Tactical Task: Coordinates Hypercare channels (e.g., Slack/Teams) during Go-Live and hosts Open Office Hours post-launch to actively triage resistance and confusion.
Cross-Functional Collaboration & Training (Translating Tech)
Works collaboratively with the Salesforce Experience Feature Owners and identifies customer and operational needs to support project execution.
Leads the facilitation of knowledge transfer to partners.
Translates complex technical system enhancements into user-friendly training materials and business processes.
Tactical Task: Partners with Enablement to develop role-based training content and "Just-in-Time" Quick Reference Guides (QRGs), attending User Acceptance Testing (UAT) with Salesforce Champions.
Performance Tracking & ROI Optimization
Drives awareness by leading the tracking, measurement, and reporting of project plan progress.
Develops reporting strategies, creates status overview summaries for senior leadership, and defines key performance indicators (KPIs).
Establishes KPIs, conducts readiness assessments, and tracks metrics to measure system ROI and user adoption.
Tactical Task: Monitors Salesforce adoption dashboards alongside Sales Ops to identify lagging teams and partners with Sales Managers for targeted 1:1 coaching.
Bachelor’s degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field.
7+ years of dedicated experience in Change Management, IT Transformation, or Organizational Readiness.
Demonstrated experience managing the "people side" of change for large-scale enterprise system deployments, with a strong preference for Salesforce experience.
Deep understanding of change management tools, methodologies, and principles, such as the Prosci ADKAR model.
Prosci Certification or a similar professional certification like CCMP.
Salesforce Certifications (e.g., Certified Salesforce Administrator) or a deep functional understanding of the ecosystem.
Experience managing or implementing Digital Adoption Platforms (DAPs) like Pendo, Spekit, or WalkMe.
Previous experience driving change within financial services, data management, or a B2B technology environment.
Agile/Scrum certification or Project Management Professional (PMP) credentials.
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