Senior Modern Workplace (EUC) Consultant

Role Title

Citrix, Azure Virtual Desktop and Modern Workplace

About This Role

eir business is Ireland’s trusted provider

of secure, managed connectivity, cloud, cybersecurity, workplace, mobile and

technology talent solutions. eir business is seeking a Senior End User

Computing (EUC) Consultant to join our growing team.

Role overview

This role requires an experienced End User

Computing consultant with strong working experience across virtual desktop,

application delivery and modern workplace technologies. The successful

candidate will provide solution design, implementation, technical leadership,

service delivery, customer engagement and senior-level operational support

across Citrix and Microsoft platforms.

The successful candidate will work with

Professional Services, Cloud Operations, Solution Architecture, Sales, Project

Management and Service Delivery teams to design and deliver secure, scalable

and supportable digital workspace solutions for eir business customers.

The role includes the design,

implementation, migration, upgrade and support of Citrix Virtual Apps and

Desktops, Azure Virtual Desktop, Desktop as a Service and related identity,

profile, endpoint and application delivery services. It also includes supporting

the evolution of eir business EUC and Modern Workplace offerings.

Expectations From The

Role

Responsibilities

• Collaborate with

solution architects, pre-sales, project and service delivery teams to

understand customer requirements and design effective EUC solutions.

• Design, implement,

upgrade and support Citrix Virtual Apps and Desktops and Citrix DaaS

environments.

• Design, implement,

migrate and support Azure Virtual Desktop environments, including host pools,

workspaces, application groups and session hosts.

• Design and support

Desktop as a Service offerings across Citrix and Microsoft technologies.

• Assess existing

customer desktop and application estates and define practical modernisation,

migration and transition approaches.

• Configure and support

FSLogix profiles, image management, application delivery and user environment

technologies.

• Design and support

Citrix ADC / NetScaler solutions, including Gateway, load balancing, content

switching, certificate management and secure application access.

• Integrate virtual

desktop solutions with Microsoft Entra ID, Active Directory, Group Policy,

Microsoft Intune, Conditional Access and multifactor authentication.

• Consider Azure

networking, storage, compute, security, resilience, monitoring and cost

optimisation requirements in AVD solution designs.

• Perform customer

workshops, technical discovery sessions, health checks and pre-sales

assessments.

• Produce high-quality

technical documentation, including high-level and low-level designs, migration

and upgrade plans, statements of work, test plans and operational handover

material.

• Lead EUC platform

migrations, lifecycle upgrades, service transitions and customer implementation

activities.

• Troubleshoot complex

virtual desktop, application delivery, login, profile, identity, connectivity,

capacity and performance issues.

• Support critical

incident response, root cause analysis and service improvement activities for

EUC services.

• Act as a senior

escalation point for Citrix, Azure Virtual Desktop and related Modern Workplace

technologies.

• Provide knowledge

transfer and mentoring to Cloud Operations, Service Desk and junior consultancy

team members.

• Maintain awareness of

current Citrix, Microsoft Azure, Modern Workplace and EUC best practices

through continuous learning.

Requirements For A

Successful Application

The candidate

• Excellent

interpersonal, customer service, workshop and presentation skills.

• Ability to translate

business and user requirements into secure, scalable and supportable technical

solutions.

• Strong ownership and

delivery focus, with the ability to follow major technical issues through to

resolution.

• Proven ability to

work effectively under pressure in customer, project and incident situations.

• Excellent written and

verbal communication skills.

• Ability to work collaboratively

across architecture, sales, projects, operations and service delivery.

• Ability to mentor

less experienced team members and promote consistent engineering standards.

• High level of

professionalism, attention to detail and commitment to positive customer

outcomes.

Required skills and experience

• Minimum 7+ years’

experience in a hands-on End User Computing, desktop virtualisation,

infrastructure engineering or technical consultancy role.

• Demonstrable

experience designing, implementing, upgrading and supporting enterprise virtual

desktop or application delivery environments.

• Strong hands-on

capability in Citrix Virtual Apps and Desktops and/or Citrix DaaS.

• Practical design,

deployment, migration or support experience with Azure Virtual Desktop.

• Strong

troubleshooting ability, using a logical and systematic approach to diagnose

root cause and deliver resolution.

• Experience delivering

customer-facing professional services engagements, ideally within a managed

service provider environment.

• Experience working

across both project delivery and operational support teams.

• Experience producing

customer-facing design, implementation, migration and operational

documentation.

Core technical knowledge

• Citrix Virtual Apps

and Desktops, Citrix DaaS, StoreFront, Workspace App, Delivery Controllers,

Machine Catalogs and Delivery Groups.

• Azure Virtual Desktop

concepts and components, including host pools, workspaces, application groups,

session hosts, images and scaling.

• Citrix Provisioning

Services, Machine Creation Services, Citrix Profile Management and FSLogix.

• Microsoft Azure

compute, networking, storage, monitoring and identity services relevant to

virtual desktop solutions.

• Microsoft Windows

Server, Windows 10/11, Active Directory, Microsoft Entra ID, Group Policy, DNS,

DHCP, NTP and certificate services.

• Microsoft Intune,

endpoint management, Conditional Access, multifactor authentication and secure

device access concepts.

• Citrix ADC /

NetScaler, Gateway, load balancing, content switching and application delivery

concepts.

• Virtualisation

platforms, primarily VMware vSphere, including ESXi, vCenter and shared

infrastructure dependencies.

• PowerShell or

equivalent scripting and automation for administration, troubleshooting and

repeatable delivery.

Preferred

• Experience with

Windows 365 and broader Microsoft Modern Workplace technologies.

• Experience using

Nerdio Manager for Enterprise or Nerdio Manager for MSP to manage Azure Virtual

Desktop.

• Experience with

application packaging, Microsoft App Attach, MSIX or related application

delivery technologies.

• Experience with Azure

Monitor, Log Analytics and virtual desktop monitoring or optimisation tooling.

• Experience planning

or delivering migrations between on-premises Citrix, Citrix DaaS, Azure Virtual

Desktop and Windows 365.

• Citrix Certified

Professional - Virtualisation, Citrix Certified Expert - Virtualisation or

equivalent experience.

• Relevant Microsoft

Azure, Azure Virtual Desktop, endpoint management or identity certification.

• Relevant third-level

qualification or equivalent industry experience.

Technologies

Demonstrable experience with many of the

following technologies is desirable in a successful candidate

• Citrix Virtual Apps

and Desktops; Citrix DaaS; StoreFront; Workspace App; Provisioning Services;

Machine Creation Services; Profile Management.

• Azure Virtual

Desktop; Windows 365; FSLogix; Microsoft Intune; Microsoft Entra ID;

Conditional Access; multifactor authentication.

• Citrix ADC /

NetScaler; Gateway; load balancing; content switching; certificate management.

• Microsoft Azure;

Windows Server; Windows 10/11; Active Directory; Group Policy; DNS; DHCP; NTP.

• VMware vSphere;

PowerShell; Azure Monitor; Log Analytics; Nerdio; application packaging and

MSIX/App Attach.

Others

Benefits

• Laptop

• Mobile phone

• Training and

development

• Health insurance

• Pension

• Agile / hybrid

working

• Professional

certification support

• Career development

opportunities

• Staff broadband and

entertainment discounts, including Apple TV, Amazon Prime and second SIM card

eir

business is an equal opportunities employer.

About eir

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.