Supervising the exception handling process within the branch (claims and service disruptions)
Coordinating the work of the Claims and Service Disruptions Team (Domestic Operations Team)
Minimizing the quality and financial impact of process-related issues
Maintaining accurate documentation related to exceptions, disposal, and destruction processes
Organizing official parcel opening procedures conducted by a designated committee
Handling inquiries and maintaining contact with customers, carriers, and couriers within the assigned scope to ensure the highest quality of service and resolve operational issues efficiently.
OUR EXPACTATIONS
Experience in managing business operations within the transport, forwarding, and logistics (TSL) industry
A strong drive to achieve ambitious goals and propose innovative solutions
Proven experience in effective team management
Strong analytical and problem-solving skills
Ability to work effectively in a dynamic environment
Results-oriented mindset with a focus on continuous improvement
Motivation to deliver excellent service to our customers