Perform the day-to-day operations for imports activities and to ensure met with customer requirements
Open job in Cargowise ATD + 1 or after receiving a pre-alert from DSV Origin and liaise it to the customer
Ensure inward manifest submitted timely and correctly
Ensure correct Credit Note (AGI Invoice) and Debit Note (AGI CRD) were inside the pre alert from DSV origin before approval and register for dispute once found incorrect amount
Ensure all import documents such HBL, MBL and other supporting documents are tally, update milestone data into Cargowise1 timely as company rule
Check and receive customer document and ensure the document is aligned, corrected as company standard or government standard
Provide proactive communication with customer, communicate and coordinate with internal department, external third parties and overseas partner to meet customer requirement
Work closely with internal department, Sales / Commercial, Finance, Customs Clearance, Domestic to ensure seamless service and customer satisfaction
Looking for the most suitable shipment arrangements or shipment solutions
Shipment tracking and proactive to update shipment status to customer timely
Provide for precise and accurate answer or information to customer inquiry or concern
Adhere to all shipment IOP/SOP’s, compliance procedure and working instructions
React to any irregularity (temperature excursion, cargo damage, security, miss routing, short landed) proactively and report to superior/manager maximal 1 day after irregularity founded to get any assistance or feedback to customer
Handle customer complaints, follow up, verify credit terms, shipment status and coordinate with departments concerned on related issues
Proceed, feedback, update pre-claim details and status to customer
Ensure to meet KPI FIS achievement as per company rule (Milestone, Data Quality, Auto rate, Debit/Credit Note, Speed Of Invoicing, Run Off etc.)
Ensure that FIS job can be CMP timely as per company rule
Ensuring operational excellent with target is zero miss handling
To ensure that PRS origin, Debit/Credit Note are sent timely and corrected, input Work in Progress (WIP) revenue, Accrual cost and ensure for zero run off
Participate in monthly closing and all aspect related with PNL whether WIP / Accrual has been inputted properly especially for DTOV shipment (Document Hand Over)
Participate in meeting / joint meeting with internal and external to coordinate, technical meeting to provide services as per customer requirement and SOP
Diploma / Bachelor Degree in Logistics, or any related field
Preferably minimum 3 years experienced as a Staff at the same industry
Basic knowledge in Freight Forwarding Industry for handling Sea Freight Import
Good understanding of Ocean Operation and Ocean Freight (FCL and LCL)
Ability to work under pressure (tight deadlines)
Good communication skill & customer-oriented
Fluent in English (written and spoken)
Preferably experienced using Cargowise-1 system
DSV – Global transport and logistics
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are a global leader in transport and logistics – but it is our people who bring this to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
Here, you are part of a movement where you are trusted to take ownership, act on your ideas and make decisions that create real impact. Where we push transparency in how we communicate and collaborate. And where we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger – DSV is the place to be.
Visit dsv.com and follow us on LinkedIn and Facebook.
#StartHereGoAnywhere #LifeAtDSV